FCC Consumer Complaints – 10 January 2025
Introduction
On Friday, 10 January 2025, 892 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 875 complaints the day before. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 383 complaints.
Key statistics
- Total complaints
- 892
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (383)
- Most reported state/territory
- California (108)
Where the complaints came from
Across 628 cities in 52 states and territories, a total of 892 complaints were recorded on 10 January 2025. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 108 | 12.1% |
| Texas | 67 | 7.5% |
| Florida | 63 | 7.1% |
| New York | 44 | 4.9% |
| North Carolina | 40 | 4.5% |
| Arizona | 34 | 3.8% |
| Georgia | 34 | 3.8% |
| Illinois | 30 | 3.4% |
| New Jersey | 29 | 3.3% |
| Alabama | 27 | 3.0% |
| Other states and territories | 415 | 46.5% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 652 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 652 | 73.1% |
| Internet | 150 | 16.8% |
| TV | 49 | 5.5% |
| Radio | 26 | 2.9% |
| Accessibility | 9 | 1.0% |
| Emergency | 6 | 0.7% |
Phone complaints
652 complaints were recorded in this category, representing 73.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 383 | 58.7% |
| Billing | 90 | 13.8% |
| Availability (including rural call completion) | 70 | 10.7% |
| Equipment | 49 | 7.5% |
| Number Portability (keeping your number if you change providers) | 25 | 3.8% |
| Privacy | 10 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.2% |
| Interference (including signal jammers) | 7 | 1.1% |
| Junk Faxes | 6 | 0.9% |
| Slamming (change of your carrier without permission) | 4 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
150 complaints were recorded in this category, representing 16.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 72 | 48.0% |
| Availability | 42 | 28.0% |
| Interference | 11 | 7.3% |
| Speed | 10 | 6.7% |
| Equipment | 8 | 5.3% |
| Privacy | 7 | 4.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
49 complaints were recorded in this category, representing 5.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 16 | 32.7% |
| Billing | 14 | 28.6% |
| Indecency | 9 | 18.4% |
| Loud Commercials | 5 | 10.2% |
| Interference | 2 | 4.1% |
| Privacy | 2 | 4.1% |
| Equipment | 1 | 2.0% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 383 complaints relating to unwanted calls were recorded on this date, representing 42.9% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-2515 | 18 | 4.7% |
| (877) 200-4023 | 4 | 1.0% |
| (877) 201-1769 | 3 | 0.8% |
| (800) 200-2515 | 2 | 0.5% |
| (833) 914-0249 | 2 | 0.5% |
| (855) 595-2122 | 2 | 0.5% |
| (202) 834-8025 | 1 | 0.3% |
| (206) 647-8519 | 1 | 0.3% |
| (207) 507-7409 | 1 | 0.3% |
| (216) 424-4362 | 1 | 0.3% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (877) 200-2515 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.