FCC Consumer Complaints – 11 January 2025
Introduction
The Federal Communications Commission recorded 577 consumer complaints on 11 January 2025 relating to telecommunications services, complaint volume fell from 892 complaints the day before. Complaints were reported across 45 states and territories, and California generated the highest number of submissions with 81 complaints. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 577
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (194)
- Most reported state/territory
- California (81)
Where the complaints came from
On 11 January 2025, the 577 complaints recorded by the Federal Communications Commission were reported from 390 cities across 45 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 81 | 14.0% |
| Texas | 38 | 6.6% |
| New Jersey | 33 | 5.7% |
| Washington | 33 | 5.7% |
| New York | 32 | 5.5% |
| Florida | 26 | 4.5% |
| Virginia | 25 | 4.3% |
| North Carolina | 24 | 4.2% |
| Georgia | 23 | 4.0% |
| Colorado | 20 | 3.5% |
| Other states and territories | 242 | 41.9% |
Location highlight
California had the widest distribution of complaints, with reports originating from 56 different cities.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 395 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 395 | 68.5% |
| Internet | 111 | 19.2% |
| TV | 36 | 6.2% |
| Radio | 21 | 3.6% |
| Emergency | 8 | 1.4% |
| Accessibility | 5 | 0.9% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
395 complaints were recorded in this category, representing 68.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 194 | 49.1% |
| Billing | 66 | 16.7% |
| Equipment | 50 | 12.7% |
| Availability (including rural call completion) | 43 | 10.9% |
| Number Portability (keeping your number if you change providers) | 18 | 4.6% |
| Privacy | 11 | 2.8% |
| Cramming (unauthorized charges on your phone bill) | 10 | 2.5% |
| Interference (including signal jammers) | 2 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
111 complaints were recorded in this category, representing 19.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 50 | 45.0% |
| Availability | 29 | 26.1% |
| Interference | 9 | 8.1% |
| Privacy | 9 | 8.1% |
| Equipment | 7 | 6.3% |
| Speed | 7 | 6.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
36 complaints were recorded in this category, representing 6.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 36.1% |
| Availability | 11 | 30.6% |
| Indecency | 5 | 13.9% |
| Equipment | 3 | 8.3% |
| Loud Commercials | 2 | 5.6% |
| Interference | 1 | 2.8% |
| Privacy | 1 | 2.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
194 complaints relating to unwanted calls were recorded on this date, accounting for 33.6% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-2515 | 8 | 4.1% |
| (201) 586-1155 | 1 | 0.5% |
| (201) 586-1337 | 1 | 0.5% |
| (202) 796-6870 | 1 | 0.5% |
| (208) 408-2951 | 1 | 0.5% |
| (219) 237-9228 | 1 | 0.5% |
| (225) 427-1030 | 1 | 0.5% |
| (228) 295-8727 | 1 | 0.5% |
| (262) 274-9127 | 1 | 0.5% |
| (267) 409-7177 | 1 | 0.5% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (877) 200-2515 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.