FCC Consumer Complaints – 14 December 2024
Introduction
On Saturday, 14 December 2024, the Federal Communications Commission recorded 540 consumer complaints relating to telecommunications services, complaint volume fell from 995 complaints the previous day. Reports were received from 46 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 540
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (183)
- Most reported state/territory
- California (67)
Where the complaints came from
Reports recorded on 14 December 2024 show 540 complaints originating from 388 cities across 46 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 67 | 12.4% |
| Texas | 41 | 7.6% |
| New York | 33 | 6.1% |
| Florida | 30 | 5.6% |
| North Carolina | 30 | 5.6% |
| Illinois | 26 | 4.8% |
| Georgia | 20 | 3.7% |
| Pennsylvania | 20 | 3.7% |
| Tennessee | 20 | 3.7% |
| Arizona | 19 | 3.5% |
| Other states and territories | 234 | 43.3% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 376 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 376 | 69.6% |
| Internet | 104 | 19.3% |
| TV | 21 | 3.9% |
| Radio | 20 | 3.7% |
| Accessibility | 13 | 2.4% |
| Emergency | 6 | 1.1% |
Phone complaints
376 complaints were recorded in this category, representing 69.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 183 | 48.7% |
| Billing | 65 | 17.3% |
| Availability (including rural call completion) | 39 | 10.4% |
| Number Portability (keeping your number if you change providers) | 31 | 8.2% |
| Equipment | 28 | 7.4% |
| Interference (including signal jammers) | 9 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 8 | 2.1% |
| Privacy | 8 | 2.1% |
| Slamming (change of your carrier without permission) | 3 | 0.8% |
| Junk Faxes | 1 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers).
Internet complaints
104 complaints were recorded in this category, representing 19.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 40 | 38.5% |
| Billing | 37 | 35.6% |
| Speed | 10 | 9.6% |
| Interference | 7 | 6.7% |
| Equipment | 5 | 4.8% |
| Privacy | 5 | 4.8% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.