FCC Consumer Complaints – 13 December 2024
Introduction
The Federal Communications Commission recorded 995 consumer complaints on 13 December 2024 relating to telecommunications services, this was lower than the 1133 complaints recorded the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 995
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (395)
- Most reported state/territory
- California (98)
Where the complaints came from
The 995 complaints recorded on 13 December 2024 originated from 659 cities across 50 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 98 | 9.8% |
| Texas | 93 | 9.3% |
| New York | 78 | 7.8% |
| Florida | 77 | 7.7% |
| North Carolina | 46 | 4.6% |
| Michigan | 40 | 4.0% |
| Washington | 36 | 3.6% |
| Illinois | 32 | 3.2% |
| Ohio | 32 | 3.2% |
| Georgia | 31 | 3.1% |
| Other states and territories | 432 | 43.4% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 753 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 753 | 75.7% |
| Internet | 176 | 17.7% |
| TV | 36 | 3.6% |
| Radio | 15 | 1.5% |
| Accessibility | 11 | 1.1% |
| Emergency | 4 | 0.4% |
Phone complaints
753 complaints were recorded in this category, representing 75.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 395 | 52.5% |
| Billing | 128 | 17.0% |
| Availability (including rural call completion) | 80 | 10.6% |
| Number Portability (keeping your number if you change providers) | 72 | 9.6% |
| Equipment | 41 | 5.4% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.6% |
| Privacy | 10 | 1.3% |
| Interference (including signal jammers) | 8 | 1.1% |
| Slamming (change of your carrier without permission) | 4 | 0.5% |
| Junk Faxes | 3 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers).
Internet complaints
176 complaints were recorded in this category, representing 17.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 71 | 40.3% |
| Availability | 56 | 31.8% |
| Equipment | 14 | 8.0% |
| Privacy | 13 | 7.4% |
| Speed | 13 | 7.4% |
| Interference | 9 | 5.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
36 complaints were recorded in this category, representing 3.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 41.7% |
| Availability | 11 | 30.6% |
| Loud Commercials | 4 | 11.1% |
| Equipment | 3 | 8.3% |
| Indecency | 2 | 5.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
A total of 395 complaints relating to unwanted calls were recorded on this date, representing 39.7% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-2515 | 10 | 2.5% |
| (877) 867-5139 | 5 | 1.3% |
| (877) 941-1030 | 5 | 1.3% |
| (206) 395-1313 | 2 | 0.5% |
| (586) 443-8555 | 2 | 0.5% |
| (866) 781-4243 | 2 | 0.5% |
| (201) 975-8777 | 1 | 0.3% |
| (202) 902-7824 | 1 | 0.3% |
| (202) 983-3530 | 1 | 0.3% |
| (207) 203-9887 | 1 | 0.3% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (877) 200-2515 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.