FCC Consumer Complaints – 23 December 2024
Introduction
The Federal Communications Commission recorded 707 consumer complaints on Monday, 23 December 2024 relating to telecommunications services, this was higher than the 322 complaints recorded the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 707
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (202)
- Most reported state/territory
- California (70)
Where the complaints came from
The 707 complaints recorded on 23 December 2024 were submitted from 515 cities across 51 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 70 | 9.9% |
| Florida | 51 | 7.2% |
| New York | 51 | 7.2% |
| Texas | 39 | 5.5% |
| North Carolina | 35 | 5.0% |
| Michigan | 31 | 4.4% |
| Illinois | 29 | 4.1% |
| Pennsylvania | 26 | 3.7% |
| Georgia | 24 | 3.4% |
| Ohio | 24 | 3.4% |
| Other states and territories | 327 | 46.3% |
Location highlight
California had the widest distribution of complaints, with reports originating from 56 different cities.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 475 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 475 | 67.2% |
| Internet | 161 | 22.8% |
| TV | 37 | 5.2% |
| Radio | 18 | 2.5% |
| Accessibility | 11 | 1.6% |
| Emergency | 5 | 0.7% |
Phone complaints
475 complaints were recorded in this category, representing 67.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 202 | 42.5% |
| Billing | 95 | 20.0% |
| Availability (including rural call completion) | 55 | 11.6% |
| Number Portability (keeping your number if you change providers) | 50 | 10.5% |
| Equipment | 44 | 9.3% |
| Cramming (unauthorized charges on your phone bill) | 11 | 2.3% |
| Interference (including signal jammers) | 7 | 1.5% |
| Privacy | 6 | 1.3% |
| Slamming (change of your carrier without permission) | 5 | 1.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers).
Internet complaints
161 complaints were recorded in this category, representing 22.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 70 | 43.5% |
| Availability | 46 | 28.6% |
| Interference | 13 | 8.1% |
| Speed | 13 | 8.1% |
| Equipment | 11 | 6.8% |
| Privacy | 8 | 5.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
37 complaints were recorded in this category, representing 5.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 43.2% |
| Loud Commercials | 8 | 21.6% |
| Availability | 7 | 18.9% |
| Indecency | 3 | 8.1% |
| Equipment | 1 | 2.7% |
| Interference | 1 | 2.7% |
The largest share of complaints in this category related to Billing and Loud Commercials, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.