FCC Consumer Complaints – 22 December 2024
Introduction
The Federal Communications Commission recorded 322 consumer complaints on 22 December 2024 relating to telecommunications services, complaint volume fell from 496 complaints the previous day. The complaints came from 48 states and territories, with California reporting a modestly higher count than the other locations. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 322
- States & territories reporting
- 48
- Most common issue
- Billing (82)
- Most reported state/territory
- California (40)
Where the complaints came from
The 322 complaints recorded on 22 December 2024 were submitted from 266 cities across 48 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 40 | 12.4% |
| Florida | 26 | 8.1% |
| New York | 26 | 8.1% |
| Texas | 19 | 5.9% |
| North Carolina | 17 | 5.3% |
| Michigan | 14 | 4.3% |
| Colorado | 12 | 3.7% |
| Georgia | 12 | 3.7% |
| Ohio | 12 | 3.7% |
| Pennsylvania | 12 | 3.7% |
| Other states and territories | 132 | 41.0% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 197 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 197 | 61.2% |
| Internet | 71 | 22.0% |
| TV | 28 | 8.7% |
| Radio | 13 | 4.0% |
| Accessibility | 9 | 2.8% |
| Emergency | 4 | 1.2% |
Phone complaints
197 complaints were recorded in this category, representing 61.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 61 | 31.0% |
| Billing | 46 | 23.4% |
| Equipment | 27 | 13.7% |
| Availability (including rural call completion) | 24 | 12.2% |
| Number Portability (keeping your number if you change providers) | 23 | 11.7% |
| Cramming (unauthorized charges on your phone bill) | 8 | 4.1% |
| Privacy | 6 | 3.0% |
| Interference (including signal jammers) | 2 | 1.0% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
71 complaints were recorded in this category, representing 22.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 29 | 40.8% |
| Availability | 16 | 22.5% |
| Privacy | 8 | 11.3% |
| Speed | 8 | 11.3% |
| Interference | 7 | 9.9% |
| Equipment | 3 | 4.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.