FCC Consumer Complaints – 10 December 2024
Introduction
On 10 December 2024, the Federal Communications Commission recorded 1135 consumer complaints relating to telecommunications services, this was higher than the 1036 complaints recorded the previous day. Reports were received from 50 states and territories, with Florida recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1135
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (416)
- Most reported state/territory
- Florida (187)
Where the complaints came from
Across 696 cities in 50 states and territories, a total of 1135 complaints were recorded on 10 December 2024. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A notable concentration at the city level was observed in Vermont, where Irasburg accounted for 25 of the 32 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 187 | 16.5% |
| California | 104 | 9.2% |
| Texas | 71 | 6.3% |
| New York | 63 | 5.6% |
| North Carolina | 50 | 4.4% |
| New Jersey | 44 | 3.9% |
| Virginia | 44 | 3.9% |
| Illinois | 38 | 3.3% |
| Pennsylvania | 36 | 3.2% |
| Georgia | 32 | 2.8% |
| Other states and territories | 465 | 41.0% |
Location highlight
Irasburg accounted for the majority of complaints recorded in Vermont.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 848 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 848 | 74.7% |
| Internet | 198 | 17.4% |
| TV | 44 | 3.9% |
| Radio | 23 | 2.0% |
| Accessibility | 15 | 1.3% |
| Emergency | 7 | 0.6% |
Phone complaints
848 complaints were recorded in this category, representing 74.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 416 | 49.1% |
| Billing | 125 | 14.7% |
| Junk Faxes | 109 | 12.9% |
| Availability (including rural call completion) | 69 | 8.1% |
| Equipment | 52 | 6.1% |
| Number Portability (keeping your number if you change providers) | 31 | 3.7% |
| Privacy | 17 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 16 | 1.9% |
| Interference (including signal jammers) | 12 | 1.4% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Junk Faxes and Availability (including rural call completion) among the most common.
Internet complaints
198 complaints were recorded in this category, representing 17.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 74 | 37.4% |
| Availability | 68 | 34.3% |
| Speed | 24 | 12.1% |
| Interference | 12 | 6.1% |
| Privacy | 12 | 6.1% |
| Equipment | 8 | 4.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
44 complaints were recorded in this category, representing 3.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 36.4% |
| Availability | 10 | 22.7% |
| Equipment | 7 | 15.9% |
| Indecency | 6 | 13.6% |
| Loud Commercials | 4 | 9.1% |
A broad mix of issues was reported in this category, with Billing, Availability and Equipment among the most common.
Unwanted calls
416 complaints relating to unwanted calls were recorded on this date, accounting for 36.7% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-2515 | 10 | 2.4% |
| (877) 941-1030 | 6 | 1.4% |
| (802) 474-1942 | 3 | 0.7% |
| (585) 304-8702 | 2 | 0.5% |
| (802) 728-2072 | 2 | 0.5% |
| (844) 922-9930 | 2 | 0.5% |
| (877) 200-1765 | 2 | 0.5% |
| (877) 867-5139 | 2 | 0.5% |
| (201) 905-8367 | 1 | 0.2% |
| (202) 224-6342 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (877) 200-2515 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.