FCC Consumer Complaints – 9 December 2024
Introduction
On 9 December 2024, the Federal Communications Commission recorded 1036 consumer complaints relating to telecommunications services, this represented an increase from the 423 complaints recorded the previous day. Complaints were reported across 49 states and territories, with Florida slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1036
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (346)
- Most reported state/territory
- Florida (161)
Where the complaints came from
On 9 December 2024, the 1036 complaints recorded by the Federal Communications Commission were reported from 636 cities across 49 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 161 | 15.5% |
| California | 97 | 9.4% |
| Texas | 82 | 7.9% |
| North Carolina | 55 | 5.3% |
| New York | 52 | 5.0% |
| Colorado | 43 | 4.2% |
| Illinois | 43 | 4.2% |
| Ohio | 35 | 3.4% |
| Virginia | 34 | 3.3% |
| Michigan | 25 | 2.4% |
| Other states and territories | 409 | 39.5% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 737 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 737 | 71.1% |
| Internet | 208 | 20.1% |
| TV | 48 | 4.6% |
| Accessibility | 23 | 2.2% |
| Radio | 15 | 1.4% |
| Emergency | 3 | 0.3% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
737 complaints were recorded in this category, representing 71.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 346 | 46.9% |
| Billing | 118 | 16.0% |
| Junk Faxes | 99 | 13.4% |
| Availability (including rural call completion) | 56 | 7.6% |
| Equipment | 47 | 6.4% |
| Number Portability (keeping your number if you change providers) | 34 | 4.6% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.6% |
| Interference (including signal jammers) | 12 | 1.6% |
| Privacy | 12 | 1.6% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Junk Faxes and Availability (including rural call completion).
Internet complaints
208 complaints were recorded in this category, representing 20.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 85 | 40.9% |
| Availability | 65 | 31.3% |
| Speed | 20 | 9.6% |
| Interference | 18 | 8.7% |
| Equipment | 10 | 4.8% |
| Privacy | 10 | 4.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
48 complaints were recorded in this category, representing 4.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 47.9% |
| Availability | 11 | 22.9% |
| Loud Commercials | 6 | 12.5% |
| Indecency | 4 | 8.3% |
| Equipment | 3 | 6.3% |
| Interference | 1 | 2.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
There were 346 complaints relating to unwanted calls on this date, representing 33.4% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-2515 | 5 | 1.4% |
| (877) 941-1030 | 5 | 1.4% |
| (202) 455-0902 | 1 | 0.3% |
| (203) 668-6522 | 1 | 0.3% |
| (210) 650-3360 | 1 | 0.3% |
| (213) 695-0178 | 1 | 0.3% |
| (213) 856-5422 | 1 | 0.3% |
| (216) 279-0226 | 1 | 0.3% |
| (217) 215-4364 | 1 | 0.3% |
| (252) 477-1032 | 1 | 0.3% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- Several business contact numbers were reported multiple times, with no single number clearly ahead of the others.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.