FCC Consumer Complaints – 11 December 2024
Introduction
A total of 1003 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 11 December 2024, this was lower than the 1135 complaints recorded the day before. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1003
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (393)
- Most reported state/territory
- California (107)
Where the complaints came from
Reports recorded on 11 December 2024 show 1003 complaints originating from 667 cities across 52 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 107 | 10.7% |
| Florida | 93 | 9.3% |
| Texas | 79 | 7.9% |
| New York | 64 | 6.4% |
| North Carolina | 44 | 4.4% |
| Illinois | 38 | 3.8% |
| Pennsylvania | 36 | 3.6% |
| Washington | 34 | 3.4% |
| Ohio | 33 | 3.3% |
| Michigan | 31 | 3.1% |
| Other states and territories | 444 | 44.3% |
Location highlight
Complaints in California were reported across 79 cities, the widest spread observed on this date.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 737 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 737 | 73.5% |
| Internet | 187 | 18.6% |
| TV | 41 | 4.1% |
| Accessibility | 14 | 1.4% |
| Radio | 14 | 1.4% |
| Emergency | 9 | 0.9% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
737 complaints were recorded in this category, representing 73.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 393 | 53.3% |
| Billing | 106 | 14.4% |
| Equipment | 74 | 10.0% |
| Availability (including rural call completion) | 62 | 8.4% |
| Number Portability (keeping your number if you change providers) | 36 | 4.9% |
| Junk Faxes | 34 | 4.6% |
| Cramming (unauthorized charges on your phone bill) | 14 | 1.9% |
| Interference (including signal jammers) | 10 | 1.4% |
| Privacy | 5 | 0.7% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
187 complaints were recorded in this category, representing 18.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 86 | 46.0% |
| Availability | 49 | 26.2% |
| Speed | 19 | 10.2% |
| Interference | 16 | 8.6% |
| Equipment | 11 | 5.9% |
| Privacy | 6 | 3.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
41 complaints were recorded in this category, representing 4.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 43.9% |
| Availability | 7 | 17.1% |
| Indecency | 7 | 17.1% |
| Loud Commercials | 6 | 14.6% |
| Interference | 2 | 4.9% |
| Equipment | 1 | 2.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
A total of 393 complaints relating to unwanted calls were recorded on this date, representing 39.2% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-2515 | 6 | 1.5% |
| (844) 922-8810 | 4 | 1.0% |
| (877) 200-1765 | 3 | 0.8% |
| (877) 941-1030 | 3 | 0.8% |
| (608) 903-8465 | 2 | 0.5% |
| (720) 738-8234 | 2 | 0.5% |
| (800) 528-4800 | 2 | 0.5% |
| (888) 485-0796 | 2 | 0.5% |
| (205) 793-7904 | 1 | 0.3% |
| (206) 395-1372 | 1 | 0.3% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (877) 200-2515 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.