FCC Consumer Complaints – 6 November 2024
Introduction
On 6 November 2024, 979 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 1360 complaints the day before. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 476 complaints.
Key statistics
- Total complaints
- 979
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (476)
- Most reported state/territory
- California (114)
Where the complaints came from
Reports recorded on 6 November 2024 show 979 complaints originating from 634 cities across 49 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 114 | 11.6% |
| Texas | 90 | 9.2% |
| Florida | 73 | 7.5% |
| New York | 50 | 5.1% |
| Pennsylvania | 49 | 5.0% |
| Georgia | 41 | 4.2% |
| Ohio | 37 | 3.8% |
| Michigan | 36 | 3.7% |
| North Carolina | 33 | 3.4% |
| Nevada | 29 | 3.0% |
| Other states and territories | 427 | 43.6% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 778 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 778 | 79.5% |
| Internet | 139 | 14.2% |
| TV | 45 | 4.6% |
| Radio | 10 | 1.0% |
| Accessibility | 4 | 0.4% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
778 complaints were recorded in this category, representing 79.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 476 | 61.2% |
| Billing | 107 | 13.8% |
| Availability (including rural call completion) | 61 | 7.8% |
| Equipment | 56 | 7.2% |
| Number Portability (keeping your number if you change providers) | 31 | 4.0% |
| Privacy | 14 | 1.8% |
| Interference (including signal jammers) | 10 | 1.3% |
| Junk Faxes | 9 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.0% |
| Slamming (change of your carrier without permission) | 5 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
139 complaints were recorded in this category, representing 14.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 66 | 47.5% |
| Availability | 25 | 18.0% |
| Speed | 22 | 15.8% |
| Equipment | 11 | 7.9% |
| Privacy | 9 | 6.5% |
| Interference | 6 | 4.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
45 complaints were recorded in this category, representing 4.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 28.9% |
| Availability | 12 | 26.7% |
| Indecency | 11 | 24.4% |
| Loud Commercials | 4 | 8.9% |
| Equipment | 3 | 6.7% |
| Interference | 2 | 4.4% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.