FCC Consumer Complaints – 7 November 2024
Introduction
On Thursday, 7 November 2024, 1085 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 979 complaints recorded the previous day. The complaints came from 54 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 530 complaints.
Key statistics
- Total complaints
- 1085
- States & territories reporting
- 54
- Most common issue
- Unwanted Calls (530)
- Most reported state/territory
- California (110)
Where the complaints came from
A total of 1085 complaints were recorded on 7 November 2024, with reports originating from 696 cities in 54 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 110 | 10.1% |
| Texas | 103 | 9.5% |
| Florida | 85 | 7.8% |
| New York | 65 | 6.0% |
| Illinois | 45 | 4.1% |
| Georgia | 43 | 4.0% |
| North Carolina | 43 | 4.0% |
| Arizona | 40 | 3.7% |
| Pennsylvania | 40 | 3.7% |
| Tennessee | 35 | 3.2% |
| Other states and territories | 476 | 43.9% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 844 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 844 | 77.8% |
| Internet | 164 | 15.1% |
| TV | 43 | 4.0% |
| Emergency | 17 | 1.6% |
| Radio | 14 | 1.3% |
| Accessibility | 3 | 0.3% |
Phone complaints
844 complaints were recorded in this category, representing 77.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 530 | 62.8% |
| Billing | 129 | 15.3% |
| Availability (including rural call completion) | 63 | 7.5% |
| Equipment | 49 | 5.8% |
| Number Portability (keeping your number if you change providers) | 23 | 2.7% |
| Interference (including signal jammers) | 18 | 2.1% |
| Privacy | 9 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 8 | 0.9% |
| Junk Faxes | 8 | 0.9% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
164 complaints were recorded in this category, representing 15.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 62 | 37.8% |
| Availability | 51 | 31.1% |
| Privacy | 17 | 10.4% |
| Interference | 13 | 7.9% |
| Speed | 11 | 6.7% |
| Equipment | 10 | 6.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
43 complaints were recorded in this category, representing 4.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 17 | 39.5% |
| Indecency | 10 | 23.3% |
| Billing | 6 | 14.0% |
| Equipment | 3 | 7.0% |
| Interference | 3 | 7.0% |
| Loud Commercials | 2 | 4.7% |
| Privacy | 2 | 4.7% |
Availability and Indecency were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 530 complaints relating to unwanted calls on this date, representing 48.8% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 987-8084 | 5 | 0.9% |
| (877) 200-1765 | 4 | 0.8% |
| (877) 200-0760 | 3 | 0.6% |
| (877) 201-1769 | 3 | 0.6% |
| (380) 245-5975 | 2 | 0.4% |
| (615) 590-3019 | 2 | 0.4% |
| (619) 393-4988 | 2 | 0.4% |
| (620) 708-4036 | 2 | 0.4% |
| (771) 213-1899 | 2 | 0.4% |
| (916) 864-9829 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (888) 987-8084 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.