FCC Consumer Complaints – 8 November 2024
Introduction
A total of 934 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 8 November 2024, this was lower than the 1085 complaints recorded the previous day. The complaints came from 47 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 454 complaints recorded.
Key statistics
- Total complaints
- 934
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (454)
- Most reported state/territory
- California (88)
Where the complaints came from
The 934 complaints recorded on 8 November 2024 originated from 620 cities across 47 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. At the city level, a significant concentration was observed in Washington, where Seattle accounted for 25 of the 41 complaints recorded.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 88 | 9.4% |
| Texas | 76 | 8.1% |
| Florida | 75 | 8.0% |
| New York | 59 | 6.3% |
| North Carolina | 46 | 4.9% |
| Washington | 41 | 4.4% |
| Michigan | 37 | 4.0% |
| Georgia | 32 | 3.4% |
| Pennsylvania | 32 | 3.4% |
| Illinois | 31 | 3.3% |
| Other states and territories | 416 | 44.5% |
Location highlight
Seattle accounted for the majority of complaints recorded in Washington.
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 755 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 755 | 80.8% |
| Internet | 129 | 13.8% |
| TV | 37 | 4.0% |
| Radio | 8 | 0.9% |
| Accessibility | 2 | 0.2% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
755 complaints were recorded in this category, representing 80.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 454 | 60.1% |
| Billing | 127 | 16.8% |
| Availability (including rural call completion) | 56 | 7.4% |
| Equipment | 47 | 6.2% |
| Number Portability (keeping your number if you change providers) | 28 | 3.7% |
| Privacy | 13 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.6% |
| Interference (including signal jammers) | 11 | 1.5% |
| Junk Faxes | 5 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
129 complaints were recorded in this category, representing 13.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 55 | 42.6% |
| Availability | 36 | 27.9% |
| Equipment | 12 | 9.3% |
| Speed | 12 | 9.3% |
| Interference | 10 | 7.8% |
| Privacy | 4 | 3.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
37 complaints were recorded in this category, representing 4.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 11 | 29.7% |
| Billing | 10 | 27.0% |
| Availability | 9 | 24.3% |
| Equipment | 4 | 10.8% |
| Privacy | 2 | 5.4% |
| Loud Commercials | 1 | 2.7% |
The remaining complaints in this category were spread across several issues, including Indecency, Billing and Availability.
Unwanted calls
There were 454 complaints relating to unwanted calls on this date, representing 48.6% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-0760 | 6 | 1.3% |
| (202) 765-2462 | 4 | 0.9% |
| (415) 625-6964 | 3 | 0.7% |
| (517) 299-9010 | 3 | 0.7% |
| (773) 279-5172 | 2 | 0.4% |
| (202) 771-1148 | 1 | 0.2% |
| (202) 771-1150 | 1 | 0.2% |
| (202) 855-7433 | 1 | 0.2% |
| (205) 508-0275 | 1 | 0.2% |
| (208) 203-7980 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (877) 200-0760 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.