FCC Consumer Complaints – 9 November 2024
Introduction
A total of 563 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 9 November 2024, this was lower than the 934 complaints recorded the previous day. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 563
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (210)
- Most reported state/territory
- California (57)
Where the complaints came from
Reports recorded on 9 November 2024 show 563 complaints originating from 417 cities across 49 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 57 | 10.1% |
| Texas | 52 | 9.2% |
| Florida | 50 | 8.9% |
| New York | 27 | 4.8% |
| Pennsylvania | 24 | 4.3% |
| Virginia | 23 | 4.1% |
| Alabama | 21 | 3.7% |
| Arizona | 21 | 3.7% |
| New Jersey | 21 | 3.7% |
| Tennessee | 21 | 3.7% |
| Other states and territories | 246 | 43.7% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 403 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 403 | 71.6% |
| Internet | 103 | 18.3% |
| TV | 31 | 5.5% |
| Radio | 22 | 3.9% |
| Emergency | 3 | 0.5% |
| Accessibility | 1 | 0.2% |
Phone complaints
403 complaints were recorded in this category, representing 71.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 210 | 52.1% |
| Billing | 66 | 16.4% |
| Availability (including rural call completion) | 44 | 10.9% |
| Equipment | 32 | 7.9% |
| Number Portability (keeping your number if you change providers) | 20 | 5.0% |
| Cramming (unauthorized charges on your phone bill) | 12 | 3.0% |
| Interference (including signal jammers) | 10 | 2.5% |
| Privacy | 7 | 1.7% |
| Junk Faxes | 1 | 0.2% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
103 complaints were recorded in this category, representing 18.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 39 | 37.9% |
| Availability | 34 | 33.0% |
| Privacy | 10 | 9.7% |
| Speed | 9 | 8.7% |
| Equipment | 6 | 5.8% |
| Interference | 5 | 4.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
31 complaints were recorded in this category, representing 5.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 11 | 35.5% |
| Billing | 11 | 35.5% |
| Indecency | 4 | 12.9% |
| Loud Commercials | 3 | 9.7% |
| Equipment | 2 | 6.5% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.