FCC Consumer Complaints – 10 November 2024
Introduction
On 10 November 2024, 365 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 563 complaints recorded the day before. The complaints came from 44 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 365
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (88)
- Most reported state/territory
- California (40)
Where the complaints came from
Across 295 cities in 44 states and territories, a total of 365 complaints were recorded on 10 November 2024. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 40 | 11.0% |
| Florida | 34 | 9.3% |
| Texas | 31 | 8.5% |
| Ohio | 19 | 5.2% |
| Pennsylvania | 19 | 5.2% |
| Tennessee | 16 | 4.4% |
| New York | 15 | 4.1% |
| North Carolina | 14 | 3.8% |
| Arizona | 13 | 3.6% |
| Michigan | 13 | 3.6% |
| Other states and territories | 151 | 41.4% |
What the complaints were about
Complaints recorded on this date related to 8 different complaint categories. Phone was the most reported category, with 217 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 217 | 59.5% |
| Internet | 92 | 25.2% |
| TV | 35 | 9.6% |
| Radio | 12 | 3.3% |
| Emergency | 4 | 1.1% |
| Accessibility | 2 | 0.5% |
| Request for Dispute Assistance | 2 | 0.5% |
| Broadband Story | 1 | 0.3% |
Phone complaints
217 complaints were recorded in this category, representing 59.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 88 | 40.6% |
| Billing | 45 | 20.7% |
| Availability (including rural call completion) | 29 | 13.4% |
| Equipment | 23 | 10.6% |
| Number Portability (keeping your number if you change providers) | 13 | 6.0% |
| Cramming (unauthorized charges on your phone bill) | 6 | 2.8% |
| Interference (including signal jammers) | 6 | 2.8% |
| Privacy | 6 | 2.8% |
| Slamming (change of your carrier without permission) | 1 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
92 complaints were recorded in this category, representing 25.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 33 | 35.9% |
| Billing | 21 | 22.8% |
| Speed | 15 | 16.3% |
| Privacy | 10 | 10.9% |
| Interference | 9 | 9.8% |
| Equipment | 4 | 4.3% |
A broad mix of issues was reported in this category, with Availability, Billing and Speed among the most common.
TV complaints
35 complaints were recorded in this category, representing 9.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 12 | 34.3% |
| Availability | 11 | 31.4% |
| Billing | 6 | 17.1% |
| Loud Commercials | 3 | 8.6% |
| Equipment | 2 | 5.7% |
| Interference | 1 | 2.9% |
Indecency and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.