FCC Consumer Complaints – 5 November 2024
Introduction
The Federal Communications Commission recorded 1360 consumer complaints on Tuesday, 5 November 2024 relating to telecommunications services, this represented an increase from the 1330 complaints recorded the previous day. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 762 complaints.
Key statistics
- Total complaints
- 1360
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (762)
- Most reported state/territory
- California (135)
Where the complaints came from
A total of 1360 complaints were recorded on 5 November 2024, with reports originating from 801 cities in 52 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 135 | 9.9% |
| Texas | 104 | 7.6% |
| Washington | 91 | 6.7% |
| Pennsylvania | 90 | 6.6% |
| Florida | 79 | 5.8% |
| Wisconsin | 69 | 5.1% |
| Georgia | 61 | 4.5% |
| North Carolina | 59 | 4.3% |
| New York | 57 | 4.2% |
| Ohio | 50 | 3.7% |
| Other states and territories | 565 | 41.5% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. The largest number of complaints fell within Phone, which accounted for 1060 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1060 | 77.9% |
| Internet | 176 | 12.9% |
| TV | 104 | 7.6% |
| Radio | 15 | 1.1% |
| Emergency | 5 | 0.4% |
Phone complaints
1060 complaints were recorded in this category, representing 77.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 762 | 71.9% |
| Billing | 97 | 9.2% |
| Availability (including rural call completion) | 75 | 7.1% |
| Equipment | 48 | 4.5% |
| Number Portability (keeping your number if you change providers) | 39 | 3.7% |
| Privacy | 13 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 9 | 0.8% |
| Interference (including signal jammers) | 8 | 0.8% |
| Junk Faxes | 6 | 0.6% |
| Slamming (change of your carrier without permission) | 3 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
176 complaints were recorded in this category, representing 12.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 83 | 47.2% |
| Availability | 52 | 29.5% |
| Speed | 13 | 7.4% |
| Interference | 11 | 6.3% |
| Equipment | 10 | 5.7% |
| Privacy | 7 | 4.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
104 complaints were recorded in this category, representing 7.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 49 | 47.1% |
| Billing | 21 | 20.2% |
| Availability | 18 | 17.3% |
| Loud Commercials | 11 | 10.6% |
| Equipment | 2 | 1.9% |
| Interference | 2 | 1.9% |
| Privacy | 1 | 1.0% |
The largest share of complaints in this category related to Indecency and Billing, with fewer reports falling into other issue types.
Unwanted calls
762 complaints relating to unwanted calls were recorded on this date, accounting for 56% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (561) 448-1576 | 5 | 0.7% |
| (414) 212-5840 | 4 | 0.5% |
| (717) 750-3683 | 4 | 0.5% |
| (253) 340-8631 | 3 | 0.4% |
| (414) 285-7546 | 3 | 0.4% |
| (877) 200-0760 | 3 | 0.4% |
| (317) 349-5085 | 2 | 0.3% |
| (352) 670-9859 | 2 | 0.3% |
| (414) 212-5429 | 2 | 0.3% |
| (561) 834-9659 | 2 | 0.3% |
Key patterns
- Political Services was reported slightly more often than other service types.
- Text Message accounted for the largest share of unwanted call complaints by call type.
- (561) 448-1576 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.