FCC Consumer Complaints – 4 November 2024
Introduction
The Federal Communications Commission recorded 1330 consumer complaints on 4 November 2024 relating to telecommunications services, complaint volume increased from 705 complaints the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 661 complaints.
Key statistics
- Total complaints
- 1330
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (661)
- Most reported state/territory
- California (131)
Where the complaints came from
Reports recorded on 4 November 2024 show 1330 complaints originating from 798 cities across 51 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. At the city level, a significant concentration was observed in Washington, where Seattle accounted for 36 of the 60 complaints recorded.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 131 | 9.8% |
| Texas | 96 | 7.2% |
| Florida | 78 | 5.9% |
| New York | 76 | 5.7% |
| Michigan | 69 | 5.2% |
| Pennsylvania | 64 | 4.8% |
| North Carolina | 60 | 4.5% |
| Washington | 60 | 4.5% |
| Georgia | 58 | 4.4% |
| Illinois | 45 | 3.4% |
| Other states and territories | 592 | 44.5% |
Location highlights
- Seattle accounted for the majority of complaints recorded in Washington.
- Complaints in California were reported across 79 cities, the widest spread observed on this date.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 985 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 985 | 74.1% |
| Internet | 195 | 14.7% |
| TV | 127 | 9.5% |
| Radio | 17 | 1.3% |
| Accessibility | 3 | 0.2% |
| Emergency | 3 | 0.2% |
Phone complaints
985 complaints were recorded in this category, representing 74.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 661 | 67.1% |
| Billing | 130 | 13.2% |
| Availability (including rural call completion) | 70 | 7.1% |
| Equipment | 51 | 5.2% |
| Number Portability (keeping your number if you change providers) | 36 | 3.7% |
| Privacy | 13 | 1.3% |
| Junk Faxes | 9 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.7% |
| Interference (including signal jammers) | 6 | 0.6% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
195 complaints were recorded in this category, representing 14.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 73 | 37.4% |
| Availability | 66 | 33.8% |
| Interference | 18 | 9.2% |
| Speed | 17 | 8.7% |
| Equipment | 11 | 5.6% |
| Privacy | 10 | 5.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
127 complaints were recorded in this category, representing 9.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 45 | 35.4% |
| Availability | 28 | 22.0% |
| Billing | 27 | 21.3% |
| Interference | 14 | 11.0% |
| Loud Commercials | 9 | 7.1% |
| Equipment | 1 | 0.8% |
| Privacy | 1 | 0.8% |
A broad mix of issues was reported in this category, with Indecency, Availability and Billing among the most common.
Unwanted calls
A total of 661 complaints relating to unwanted calls were recorded on this date, representing 49.7% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (517) 201-8253 | 6 | 0.9% |
| (888) 987-8084 | 6 | 0.9% |
| (202) 599-4463 | 3 | 0.5% |
| (380) 245-5975 | 3 | 0.5% |
| (504) 607-1074 | 3 | 0.5% |
| (614) 818-5902 | 3 | 0.5% |
| (773) 514-3646 | 3 | 0.5% |
| (773) 514-3741 | 2 | 0.3% |
| (775) 365-8751 | 2 | 0.3% |
| (855) 238-5367 | 2 | 0.3% |
Key patterns
- Political Services was reported slightly more often than other service types.
- Text Message was reported slightly more often than other call types.
- Several business contact numbers were reported multiple times, with no single number clearly ahead of the others.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.