FCC Consumer Complaints – 13 January 2025
Introduction
On 13 January 2025, 903 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 448 complaints recorded the previous day. Complaints were reported across 50 states and territories, with Texas slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 903
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (306)
- Most reported state/territory
- Texas (86)
Where the complaints came from
The 903 complaints recorded on 13 January 2025 were submitted from 621 cities across 50 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 86 | 9.5% |
| California | 82 | 9.1% |
| Florida | 71 | 7.9% |
| New York | 63 | 7.0% |
| Virginia | 43 | 4.8% |
| Ohio | 33 | 3.7% |
| Pennsylvania | 32 | 3.5% |
| North Carolina | 31 | 3.4% |
| Oklahoma | 29 | 3.2% |
| Colorado | 28 | 3.1% |
| Other states and territories | 402 | 44.5% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 660 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 660 | 73.1% |
| Internet | 145 | 16.1% |
| TV | 68 | 7.5% |
| Radio | 21 | 2.3% |
| Accessibility | 5 | 0.6% |
| Emergency | 4 | 0.4% |
Phone complaints
660 complaints were recorded in this category, representing 73.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 306 | 46.4% |
| Billing | 147 | 22.3% |
| Availability (including rural call completion) | 88 | 13.3% |
| Number Portability (keeping your number if you change providers) | 39 | 5.9% |
| Equipment | 36 | 5.5% |
| Privacy | 13 | 2.0% |
| Interference (including signal jammers) | 10 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.4% |
| Junk Faxes | 8 | 1.2% |
| Slamming (change of your carrier without permission) | 4 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers).
Internet complaints
145 complaints were recorded in this category, representing 16.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 80 | 55.2% |
| Availability | 39 | 26.9% |
| Speed | 9 | 6.2% |
| Equipment | 8 | 5.5% |
| Interference | 6 | 4.1% |
| Privacy | 3 | 2.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
68 complaints were recorded in this category, representing 7.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 32 | 47.1% |
| Billing | 22 | 32.4% |
| Loud Commercials | 5 | 7.4% |
| Equipment | 4 | 5.9% |
| Indecency | 3 | 4.4% |
| Interference | 1 | 1.5% |
| Privacy | 1 | 1.5% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 306 complaints relating to unwanted calls were recorded on this date, representing 33.9% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-2515 | 12 | 3.9% |
| (877) 200-4023 | 2 | 0.7% |
| (877) 867-5139 | 2 | 0.7% |
| (202) 852-5347 | 1 | 0.3% |
| (205) 679-0796 | 1 | 0.3% |
| (206) 558-4051 | 1 | 0.3% |
| (207) 204-9502 | 1 | 0.3% |
| (208) 808-1523 | 1 | 0.3% |
| (214) 370-1173 | 1 | 0.3% |
| (216) 270-7808 | 1 | 0.3% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (877) 200-2515 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.