FCC Consumer Complaints – 14 January 2025
Introduction
The Federal Communications Commission recorded 1042 consumer complaints on Tuesday, 14 January 2025 relating to telecommunications services, this represented an increase from the 903 complaints recorded the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1042
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (419)
- Most reported state/territory
- California (106)
Where the complaints came from
A total of 1042 complaints were recorded on 14 January 2025, with reports originating from 730 cities in 52 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 106 | 10.2% |
| Florida | 84 | 8.1% |
| Texas | 78 | 7.5% |
| New York | 69 | 6.6% |
| Pennsylvania | 46 | 4.4% |
| Illinois | 43 | 4.1% |
| Missouri | 39 | 3.7% |
| Georgia | 35 | 3.4% |
| Michigan | 32 | 3.1% |
| New Jersey | 32 | 3.1% |
| Other states and territories | 478 | 45.9% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 759 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 759 | 72.8% |
| Internet | 193 | 18.5% |
| TV | 62 | 6.0% |
| Accessibility | 11 | 1.1% |
| Radio | 11 | 1.1% |
| Emergency | 5 | 0.5% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
759 complaints were recorded in this category, representing 72.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 419 | 55.2% |
| Billing | 127 | 16.7% |
| Availability (including rural call completion) | 58 | 7.6% |
| Equipment | 54 | 7.1% |
| Number Portability (keeping your number if you change providers) | 47 | 6.2% |
| Junk Faxes | 18 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 15 | 2.0% |
| Interference (including signal jammers) | 8 | 1.1% |
| Privacy | 6 | 0.8% |
| Slamming (change of your carrier without permission) | 4 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
193 complaints were recorded in this category, representing 18.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 96 | 49.7% |
| Availability | 49 | 25.4% |
| Speed | 21 | 10.9% |
| Equipment | 14 | 7.3% |
| Interference | 7 | 3.6% |
| Privacy | 6 | 3.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
62 complaints were recorded in this category, representing 6.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 43.5% |
| Availability | 22 | 35.5% |
| Loud Commercials | 5 | 8.1% |
| Indecency | 3 | 4.8% |
| Equipment | 2 | 3.2% |
| Interference | 2 | 3.2% |
| Privacy | 1 | 1.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 419 complaints relating to unwanted calls on this date, representing 40.2% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-2515 | 9 | 2.1% |
| (877) 200-4023 | 3 | 0.7% |
| (877) 201-2783 | 2 | 0.5% |
| (877) 867-5139 | 2 | 0.5% |
| (202) 846-9148 | 1 | 0.2% |
| (205) 927-0954 | 1 | 0.2% |
| (206) 677-7196 | 1 | 0.2% |
| (214) 942-2487 | 1 | 0.2% |
| (214) 980-7540 | 1 | 0.2% |
| (215) 631-8738 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (877) 200-2515 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.