FCC Consumer Complaints – 17 January 2025
Introduction
The Federal Communications Commission recorded 986 consumer complaints on Friday, 17 January 2025 relating to telecommunications services, complaint volume increased from 967 complaints the day before. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 434 complaints.
Key statistics
- Total complaints
- 986
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (434)
- Most reported state/territory
- California (117)
Where the complaints came from
Across 676 cities in 52 states and territories, a total of 986 complaints were recorded on 17 January 2025. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 117 | 11.9% |
| Texas | 95 | 9.6% |
| Florida | 65 | 6.6% |
| New York | 53 | 5.4% |
| Washington | 49 | 5.0% |
| Georgia | 34 | 3.4% |
| Ohio | 34 | 3.4% |
| Colorado | 32 | 3.2% |
| New Jersey | 32 | 3.2% |
| Pennsylvania | 31 | 3.1% |
| Other states and territories | 443 | 44.9% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 753 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 753 | 76.4% |
| Internet | 156 | 15.8% |
| TV | 57 | 5.8% |
| Radio | 11 | 1.1% |
| Emergency | 5 | 0.5% |
| Accessibility | 4 | 0.4% |
Phone complaints
753 complaints were recorded in this category, representing 76.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 434 | 57.6% |
| Billing | 108 | 14.3% |
| Availability (including rural call completion) | 65 | 8.6% |
| Equipment | 58 | 7.7% |
| Number Portability (keeping your number if you change providers) | 35 | 4.6% |
| Cramming (unauthorized charges on your phone bill) | 22 | 2.9% |
| Privacy | 13 | 1.7% |
| Junk Faxes | 7 | 0.9% |
| Interference (including signal jammers) | 4 | 0.5% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
156 complaints were recorded in this category, representing 15.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 78 | 50.0% |
| Availability | 34 | 21.8% |
| Speed | 17 | 10.9% |
| Equipment | 13 | 8.3% |
| Interference | 7 | 4.5% |
| Privacy | 7 | 4.5% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
57 complaints were recorded in this category, representing 5.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 36.8% |
| Availability | 20 | 35.1% |
| Loud Commercials | 8 | 14.0% |
| Equipment | 3 | 5.3% |
| Indecency | 3 | 5.3% |
| Privacy | 1 | 1.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
434 complaints relating to unwanted calls were recorded on this date, accounting for 44% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-2515 | 8 | 1.8% |
| (877) 867-5139 | 7 | 1.6% |
| (423) 340-5205 | 5 | 1.2% |
| (423) 352-4178 | 2 | 0.5% |
| (205) 721-8962 | 1 | 0.2% |
| (209) 267-2792 | 1 | 0.2% |
| (209) 313-5917 | 1 | 0.2% |
| (210) 369-4377 | 1 | 0.2% |
| (210) 600-1289 | 1 | 0.2% |
| (214) 269-5956 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (877) 200-2515 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.