FCC Consumer Complaints – 18 January 2025
Introduction
The Federal Communications Commission recorded 569 consumer complaints on Saturday, 18 January 2025 relating to telecommunications services, this was lower than the 986 complaints recorded the previous day. The complaints came from 47 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 569
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (157)
- Most reported state/territory
- California (66)
Where the complaints came from
Reports recorded on 18 January 2025 show 569 complaints originating from 425 cities across 47 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 66 | 11.6% |
| Florida | 38 | 6.7% |
| Illinois | 32 | 5.6% |
| Texas | 30 | 5.3% |
| New York | 27 | 4.7% |
| Mississippi | 23 | 4.0% |
| Washington | 22 | 3.9% |
| North Carolina | 18 | 3.2% |
| Pennsylvania | 18 | 3.2% |
| Connecticut | 17 | 3.0% |
| Other states and territories | 278 | 48.9% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 331 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 331 | 58.2% |
| Internet | 123 | 21.6% |
| TV | 86 | 15.1% |
| Radio | 22 | 3.9% |
| Emergency | 4 | 0.7% |
| Accessibility | 2 | 0.4% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
331 complaints were recorded in this category, representing 58.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 157 | 47.4% |
| Billing | 62 | 18.7% |
| Equipment | 36 | 10.9% |
| Availability (including rural call completion) | 35 | 10.6% |
| Number Portability (keeping your number if you change providers) | 15 | 4.5% |
| Cramming (unauthorized charges on your phone bill) | 9 | 2.7% |
| Interference (including signal jammers) | 7 | 2.1% |
| Privacy | 4 | 1.2% |
| Junk Faxes | 3 | 0.9% |
| Slamming (change of your carrier without permission) | 3 | 0.9% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
123 complaints were recorded in this category, representing 21.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 59 | 48.0% |
| Availability | 35 | 28.5% |
| Speed | 10 | 8.1% |
| Equipment | 7 | 5.7% |
| Interference | 7 | 5.7% |
| Privacy | 5 | 4.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
86 complaints were recorded in this category, representing 15.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 44 | 51.2% |
| Billing | 17 | 19.8% |
| Indecency | 10 | 11.6% |
| Loud Commercials | 8 | 9.3% |
| Equipment | 2 | 2.3% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 157 complaints relating to unwanted calls on this date, representing 27.6% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 867-5139 | 6 | 3.8% |
| (866) 430-0311 | 3 | 1.9% |
| (877) 200-2515 | 2 | 1.3% |
| (201) 228-1124 | 1 | 0.6% |
| (206) 828-9189 | 1 | 0.6% |
| (208) 279-3402 | 1 | 0.6% |
| (214) 428-0632 | 1 | 0.6% |
| (215) 461-4976 | 1 | 0.6% |
| (217) 215-1027 | 1 | 0.6% |
| (251) 260-3403 | 1 | 0.6% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (877) 867-5139 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.