FCC Consumer Complaints – 19 January 2025
Introduction
On Sunday, 19 January 2025, 394 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 569 complaints recorded the day before. Reports were received from 46 states and territories, with California recording slightly more complaints than other locations. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 394
- States & territories reporting
- 46
- Most common issue
- Billing (112)
- Most reported state/territory
- California (37)
Where the complaints came from
On 19 January 2025, the 394 complaints recorded by the Federal Communications Commission were reported from 305 cities across 46 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 37 | 9.4% |
| New York | 26 | 6.6% |
| Florida | 23 | 5.8% |
| Illinois | 23 | 5.8% |
| Washington | 23 | 5.8% |
| Texas | 20 | 5.1% |
| Pennsylvania | 19 | 4.8% |
| Arizona | 13 | 3.3% |
| Georgia | 12 | 3.0% |
| New Jersey | 12 | 3.0% |
| Other states and territories | 186 | 47.2% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 217 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 217 | 55.1% |
| Internet | 97 | 24.6% |
| TV | 56 | 14.2% |
| Radio | 15 | 3.8% |
| Accessibility | 4 | 1.0% |
| Emergency | 4 | 1.0% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
217 complaints were recorded in this category, representing 55.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 82 | 37.8% |
| Billing | 54 | 24.9% |
| Equipment | 25 | 11.5% |
| Availability (including rural call completion) | 21 | 9.7% |
| Number Portability (keeping your number if you change providers) | 14 | 6.5% |
| Privacy | 10 | 4.6% |
| Cramming (unauthorized charges on your phone bill) | 5 | 2.3% |
| Interference (including signal jammers) | 3 | 1.4% |
| Junk Faxes | 1 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
97 complaints were recorded in this category, representing 24.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 49 | 50.5% |
| Availability | 19 | 19.6% |
| Speed | 10 | 10.3% |
| Interference | 9 | 9.3% |
| Privacy | 6 | 6.2% |
| Equipment | 4 | 4.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
56 complaints were recorded in this category, representing 14.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 31 | 55.4% |
| Billing | 9 | 16.1% |
| Indecency | 7 | 12.5% |
| Loud Commercials | 6 | 10.7% |
| Interference | 2 | 3.6% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.