FCC Consumer Complaints – 20 January 2025
Introduction
On Monday, 20 January 2025, 691 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 394 complaints recorded the previous day. The complaints came from 48 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 282 complaints recorded.
Key statistics
- Total complaints
- 691
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (282)
- Most reported state/territory
- California (59)
Where the complaints came from
The 691 complaints recorded on 20 January 2025 originated from 489 cities across 48 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 59 | 8.5% |
| Florida | 57 | 8.2% |
| Texas | 47 | 6.8% |
| North Carolina | 40 | 5.8% |
| New York | 36 | 5.2% |
| Pennsylvania | 34 | 4.9% |
| Illinois | 30 | 4.3% |
| Michigan | 27 | 3.9% |
| Arizona | 24 | 3.5% |
| Georgia | 23 | 3.3% |
| Other states and territories | 314 | 45.4% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 480 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 480 | 69.5% |
| Internet | 129 | 18.7% |
| TV | 60 | 8.7% |
| Radio | 14 | 2.0% |
| Accessibility | 6 | 0.9% |
| Emergency | 2 | 0.3% |
Phone complaints
480 complaints were recorded in this category, representing 69.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 282 | 58.8% |
| Billing | 68 | 14.2% |
| Equipment | 40 | 8.3% |
| Availability (including rural call completion) | 38 | 7.9% |
| Number Portability (keeping your number if you change providers) | 16 | 3.3% |
| Privacy | 15 | 3.1% |
| Cramming (unauthorized charges on your phone bill) | 10 | 2.1% |
| Interference (including signal jammers) | 7 | 1.5% |
| Junk Faxes | 3 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
129 complaints were recorded in this category, representing 18.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 51 | 39.5% |
| Availability | 36 | 27.9% |
| Interference | 15 | 11.6% |
| Speed | 14 | 10.9% |
| Privacy | 8 | 6.2% |
| Equipment | 5 | 3.9% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
60 complaints were recorded in this category, representing 8.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 25 | 41.7% |
| Billing | 17 | 28.3% |
| Indecency | 7 | 11.7% |
| Loud Commercials | 4 | 6.7% |
| Interference | 2 | 3.3% |
| Privacy | 2 | 3.3% |
| Equipment | 1 | 1.7% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Unwanted calls
A total of 282 complaints relating to unwanted calls were recorded on this date, representing 40.8% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-2515 | 5 | 1.8% |
| (877) 867-5139 | 5 | 1.8% |
| (443) 328-0869 | 4 | 1.4% |
| (254) 309-4800 | 3 | 1.1% |
| (301) 920-0000 | 2 | 0.7% |
| (678) 889-6772 | 2 | 0.7% |
| (202) 455-4936 | 1 | 0.4% |
| (202) 599-4445 | 1 | 0.4% |
| (206) 487-7069 | 1 | 0.4% |
| (206) 603-2724 | 1 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- Several business contact numbers were reported multiple times, with no single number clearly ahead of the others.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.