FCC Consumer Complaints – 21 January 2025
Introduction
A total of 1070 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 21 January 2025, this was higher than the 691 complaints recorded the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 1070
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (464)
- Most reported state/territory
- California (127)
Where the complaints came from
The 1070 complaints recorded on 21 January 2025 were submitted from 720 cities across 50 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 127 | 11.9% |
| Florida | 84 | 7.9% |
| Texas | 77 | 7.2% |
| New York | 64 | 6.0% |
| Ohio | 61 | 5.7% |
| Washington | 54 | 5.0% |
| Pennsylvania | 49 | 4.6% |
| North Carolina | 39 | 3.6% |
| Georgia | 37 | 3.5% |
| New Jersey | 32 | 3.0% |
| Other states and territories | 446 | 41.7% |
Location highlight
Complaints in California were reported across 88 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 757 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 757 | 70.7% |
| Internet | 210 | 19.6% |
| TV | 68 | 6.4% |
| Radio | 24 | 2.2% |
| Accessibility | 8 | 0.7% |
| Emergency | 3 | 0.3% |
Phone complaints
757 complaints were recorded in this category, representing 70.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 464 | 61.3% |
| Billing | 108 | 14.3% |
| Availability (including rural call completion) | 70 | 9.2% |
| Equipment | 42 | 5.5% |
| Number Portability (keeping your number if you change providers) | 40 | 5.3% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.5% |
| Privacy | 11 | 1.5% |
| Interference (including signal jammers) | 8 | 1.1% |
| Junk Faxes | 3 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
210 complaints were recorded in this category, representing 19.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 102 | 48.6% |
| Availability | 65 | 31.0% |
| Speed | 14 | 6.7% |
| Equipment | 13 | 6.2% |
| Interference | 9 | 4.3% |
| Privacy | 7 | 3.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
68 complaints were recorded in this category, representing 6.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 26 | 38.2% |
| Billing | 26 | 38.2% |
| Indecency | 7 | 10.3% |
| Loud Commercials | 5 | 7.4% |
| Equipment | 4 | 5.9% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
464 complaints relating to unwanted calls were recorded on this date, accounting for 43.4% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-2515 | 15 | 3.2% |
| (877) 867-5139 | 8 | 1.7% |
| (833) 453-5888 | 3 | 0.6% |
| (877) 200-4023 | 3 | 0.6% |
| (210) 942-3096 | 2 | 0.4% |
| (608) 653-4960 | 2 | 0.4% |
| (754) 294-8357 | 2 | 0.4% |
| (877) 201-1769 | 2 | 0.4% |
| (877) 556-9255 | 2 | 0.4% |
| (205) 850-0728 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (877) 200-2515 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.