FCC Consumer Complaints – 22 January 2025
Introduction
A total of 1074 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 22 January 2025, complaint volume increased from 1070 complaints the day before. The complaints came from 53 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 499 complaints.
Key statistics
- Total complaints
- 1074
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (499)
- Most reported state/territory
- California (120)
Where the complaints came from
The 1074 complaints recorded on 22 January 2025 originated from 730 cities across 53 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 120 | 11.2% |
| Texas | 86 | 8.0% |
| Florida | 84 | 7.8% |
| New York | 61 | 5.7% |
| Ohio | 46 | 4.3% |
| Georgia | 41 | 3.8% |
| New Jersey | 40 | 3.7% |
| Michigan | 37 | 3.4% |
| Tennessee | 33 | 3.1% |
| Virginia | 32 | 3.0% |
| Other states and territories | 492 | 45.8% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 825 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 825 | 76.8% |
| Internet | 151 | 14.1% |
| TV | 68 | 6.3% |
| Radio | 17 | 1.6% |
| Accessibility | 7 | 0.7% |
| Emergency | 5 | 0.5% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
825 complaints were recorded in this category, representing 76.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 499 | 60.5% |
| Billing | 141 | 17.1% |
| Availability (including rural call completion) | 56 | 6.8% |
| Equipment | 48 | 5.8% |
| Number Portability (keeping your number if you change providers) | 29 | 3.5% |
| Privacy | 19 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 14 | 1.7% |
| Interference (including signal jammers) | 10 | 1.2% |
| Junk Faxes | 8 | 1.0% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
151 complaints were recorded in this category, representing 14.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 80 | 53.0% |
| Availability | 36 | 23.8% |
| Interference | 10 | 6.6% |
| Speed | 10 | 6.6% |
| Equipment | 9 | 6.0% |
| Privacy | 6 | 4.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
68 complaints were recorded in this category, representing 6.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 24 | 35.3% |
| Billing | 22 | 32.4% |
| Indecency | 10 | 14.7% |
| Equipment | 4 | 5.9% |
| Loud Commercials | 4 | 5.9% |
| Privacy | 2 | 2.9% |
| Interference | 1 | 1.5% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 499 complaints relating to unwanted calls on this date, representing 46.5% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-2515 | 15 | 3.0% |
| (877) 867-5139 | 9 | 1.8% |
| (833) 453-5888 | 4 | 0.8% |
| (844) 758-0803 | 4 | 0.8% |
| (833) 867-3774 | 2 | 0.4% |
| (877) 556-9255 | 2 | 0.4% |
| (201) 597-4785 | 1 | 0.2% |
| (202) 796-5414 | 1 | 0.2% |
| (203) 920-0540 | 1 | 0.2% |
| (206) 261-5735 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (877) 200-2515 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.