FCC Consumer Complaints – 23 January 2025
Introduction
On 23 January 2025, the Federal Communications Commission recorded 1125 consumer complaints relating to telecommunications services, this was higher than the 1074 complaints recorded the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 528 complaints.
Key statistics
- Total complaints
- 1125
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (528)
- Most reported state/territory
- California (129)
Where the complaints came from
On 23 January 2025, the 1125 complaints recorded by the Federal Communications Commission were reported from 745 cities across 52 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 129 | 11.5% |
| Texas | 81 | 7.2% |
| Florida | 74 | 6.6% |
| New York | 67 | 6.0% |
| Illinois | 56 | 5.0% |
| Washington | 44 | 3.9% |
| New Jersey | 41 | 3.6% |
| Arizona | 37 | 3.3% |
| Pennsylvania | 37 | 3.3% |
| Virginia | 37 | 3.3% |
| Other states and territories | 522 | 46.4% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 868 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 868 | 77.2% |
| Internet | 154 | 13.7% |
| TV | 72 | 6.4% |
| Radio | 17 | 1.5% |
| Emergency | 7 | 0.6% |
| Accessibility | 6 | 0.5% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
868 complaints were recorded in this category, representing 77.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 528 | 60.8% |
| Billing | 124 | 14.3% |
| Availability (including rural call completion) | 68 | 7.8% |
| Equipment | 54 | 6.2% |
| Number Portability (keeping your number if you change providers) | 27 | 3.1% |
| Privacy | 25 | 2.9% |
| Cramming (unauthorized charges on your phone bill) | 14 | 1.6% |
| Interference (including signal jammers) | 9 | 1.0% |
| Junk Faxes | 8 | 0.9% |
| Slamming (change of your carrier without permission) | 5 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
154 complaints were recorded in this category, representing 13.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 84 | 54.5% |
| Availability | 34 | 22.1% |
| Speed | 14 | 9.1% |
| Interference | 13 | 8.4% |
| Privacy | 6 | 3.9% |
| Equipment | 3 | 1.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
72 complaints were recorded in this category, representing 6.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 38.9% |
| Availability | 26 | 36.1% |
| Indecency | 11 | 15.3% |
| Equipment | 3 | 4.2% |
| Loud Commercials | 2 | 2.8% |
| Privacy | 1 | 1.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 528 complaints relating to unwanted calls on this date, representing 46.9% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-2515 | 15 | 2.8% |
| (877) 867-5139 | 10 | 1.9% |
| (833) 453-5888 | 4 | 0.8% |
| (877) 200-4023 | 4 | 0.8% |
| (443) 328-0871 | 3 | 0.6% |
| (719) 917-4298 | 3 | 0.6% |
| (443) 328-0869 | 2 | 0.4% |
| (612) 356-2561 | 2 | 0.4% |
| (833) 701-0614 | 2 | 0.4% |
| (877) 741-6982 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (877) 200-2515 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.