FCC Consumer Complaints – 24 January 2025
Introduction
The Federal Communications Commission recorded 1038 consumer complaints on 24 January 2025 relating to telecommunications services, this was lower than the 1125 complaints recorded the day before. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 492 complaints recorded.
Key statistics
- Total complaints
- 1038
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (492)
- Most reported state/territory
- California (117)
Where the complaints came from
On 24 January 2025, the 1038 complaints recorded by the Federal Communications Commission were reported from 691 cities across 52 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 117 | 11.3% |
| Texas | 86 | 8.3% |
| Florida | 74 | 7.1% |
| New York | 51 | 4.9% |
| North Carolina | 43 | 4.1% |
| Pennsylvania | 42 | 4.0% |
| Georgia | 41 | 3.9% |
| Michigan | 40 | 3.9% |
| Ohio | 38 | 3.7% |
| Illinois | 36 | 3.5% |
| Other states and territories | 470 | 45.3% |
Location highlight
Complaints in California were reported across 85 cities, the widest spread observed on this date.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 794 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 794 | 76.5% |
| Internet | 161 | 15.5% |
| TV | 60 | 5.8% |
| Radio | 15 | 1.4% |
| Emergency | 4 | 0.4% |
| Accessibility | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
794 complaints were recorded in this category, representing 76.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 492 | 62.0% |
| Billing | 133 | 16.8% |
| Availability (including rural call completion) | 52 | 6.5% |
| Equipment | 48 | 6.0% |
| Number Portability (keeping your number if you change providers) | 26 | 3.3% |
| Cramming (unauthorized charges on your phone bill) | 14 | 1.8% |
| Interference (including signal jammers) | 11 | 1.4% |
| Privacy | 9 | 1.1% |
| Junk Faxes | 6 | 0.8% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
161 complaints were recorded in this category, representing 15.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 79 | 49.1% |
| Availability | 45 | 28.0% |
| Interference | 13 | 8.1% |
| Speed | 13 | 8.1% |
| Equipment | 7 | 4.3% |
| Privacy | 4 | 2.5% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
60 complaints were recorded in this category, representing 5.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 35.0% |
| Availability | 19 | 31.7% |
| Indecency | 7 | 11.7% |
| Equipment | 5 | 8.3% |
| Interference | 4 | 6.7% |
| Loud Commercials | 4 | 6.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 492 complaints relating to unwanted calls on this date, representing 47.4% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-2515 | 16 | 3.3% |
| (877) 867-5139 | 15 | 3.0% |
| (877) 200-4023 | 4 | 0.8% |
| (443) 328-0869 | 2 | 0.4% |
| (608) 420-4518 | 2 | 0.4% |
| (619) 483-2075 | 2 | 0.4% |
| (201) 586-0546 | 1 | 0.2% |
| (202) 449-9320 | 1 | 0.2% |
| (202) 846-7229 | 1 | 0.2% |
| (203) 880-1454 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (877) 200-2515 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.