FCC Consumer Complaints – 25 January 2025
Introduction
A total of 538 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 25 January 2025, this represented a decline from the 1038 complaints recorded the previous day. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 538
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (184)
- Most reported state/territory
- California (81)
Where the complaints came from
A total of 538 complaints were recorded on 25 January 2025, with reports originating from 407 cities in 49 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 81 | 15.1% |
| Florida | 42 | 7.8% |
| Texas | 39 | 7.2% |
| New York | 26 | 4.8% |
| Virginia | 26 | 4.8% |
| Michigan | 22 | 4.1% |
| South Carolina | 19 | 3.5% |
| North Carolina | 18 | 3.3% |
| New Jersey | 18 | 3.3% |
| Ohio | 18 | 3.3% |
| Other states and territories | 229 | 42.6% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 375 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 375 | 69.7% |
| Internet | 111 | 20.6% |
| TV | 30 | 5.6% |
| Radio | 12 | 2.2% |
| Accessibility | 6 | 1.1% |
| Emergency | 4 | 0.7% |
Phone complaints
375 complaints were recorded in this category, representing 69.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 184 | 49.1% |
| Billing | 71 | 18.9% |
| Equipment | 39 | 10.4% |
| Availability (including rural call completion) | 30 | 8.0% |
| Number Portability (keeping your number if you change providers) | 19 | 5.1% |
| Cramming (unauthorized charges on your phone bill) | 12 | 3.2% |
| Privacy | 12 | 3.2% |
| Interference (including signal jammers) | 5 | 1.3% |
| Slamming (change of your carrier without permission) | 3 | 0.8% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
111 complaints were recorded in this category, representing 20.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 46 | 41.4% |
| Availability | 25 | 22.5% |
| Speed | 14 | 12.6% |
| Equipment | 11 | 9.9% |
| Privacy | 9 | 8.1% |
| Interference | 6 | 5.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
30 complaints were recorded in this category, representing 5.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 9 | 30.0% |
| Availability | 6 | 20.0% |
| Loud Commercials | 6 | 20.0% |
| Indecency | 4 | 13.3% |
| Equipment | 3 | 10.0% |
| Interference | 1 | 3.3% |
Complaints in this category covered a range of issues, including Billing, Availability and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.