FCC Consumer Complaints – 26 January 2025
Introduction
A total of 369 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 26 January 2025, complaint volume fell from 538 complaints the day before. Reports were received from 46 states and territories, with Texas recording slightly more complaints than other locations. Billing was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 369
- States & territories reporting
- 46
- Most common issue
- Billing (108)
- Most reported state/territory
- Texas (45)
Where the complaints came from
On 26 January 2025, the 369 complaints recorded by the Federal Communications Commission were reported from 293 cities across 46 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 45 | 12.2% |
| New York | 32 | 8.7% |
| California | 30 | 8.1% |
| Florida | 28 | 7.6% |
| New Jersey | 17 | 4.6% |
| Washington | 17 | 4.6% |
| Georgia | 16 | 4.3% |
| Illinois | 16 | 4.3% |
| Pennsylvania | 14 | 3.8% |
| Colorado | 13 | 3.5% |
| Other states and territories | 141 | 38.2% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 219 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 219 | 59.3% |
| Internet | 99 | 26.8% |
| TV | 35 | 9.5% |
| Radio | 11 | 3.0% |
| Accessibility | 3 | 0.8% |
| Emergency | 2 | 0.5% |
Phone complaints
219 complaints were recorded in this category, representing 59.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 86 | 39.3% |
| Billing | 55 | 25.1% |
| Equipment | 28 | 12.8% |
| Availability (including rural call completion) | 24 | 11.0% |
| Number Portability (keeping your number if you change providers) | 11 | 5.0% |
| Privacy | 5 | 2.3% |
| Interference (including signal jammers) | 4 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.4% |
| Junk Faxes | 2 | 0.9% |
| Slamming (change of your carrier without permission) | 1 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
99 complaints were recorded in this category, representing 26.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 45 | 45.5% |
| Availability | 29 | 29.3% |
| Interference | 9 | 9.1% |
| Speed | 6 | 6.1% |
| Equipment | 5 | 5.1% |
| Privacy | 5 | 5.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
35 complaints were recorded in this category, representing 9.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 10 | 28.6% |
| Availability | 9 | 25.7% |
| Billing | 8 | 22.9% |
| Equipment | 3 | 8.6% |
| Loud Commercials | 2 | 5.7% |
| Privacy | 2 | 5.7% |
| Interference | 1 | 2.9% |
Complaints in this category covered a range of issues, including Indecency, Availability and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.