FCC Consumer Complaints – 27 January 2025
Introduction
On Monday, 27 January 2025, 940 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 369 complaints the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 940
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (403)
- Most reported state/territory
- California (105)
Where the complaints came from
The 940 complaints recorded on 27 January 2025 were submitted from 640 cities across 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 105 | 11.2% |
| Texas | 71 | 7.6% |
| Florida | 56 | 6.0% |
| New York | 56 | 6.0% |
| Pennsylvania | 44 | 4.7% |
| Ohio | 41 | 4.4% |
| Virginia | 36 | 3.8% |
| Tennessee | 34 | 3.6% |
| Georgia | 32 | 3.4% |
| Illinois | 30 | 3.2% |
| Other states and territories | 435 | 46.3% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 678 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 678 | 72.1% |
| Internet | 170 | 18.1% |
| TV | 67 | 7.1% |
| Radio | 16 | 1.7% |
| Accessibility | 5 | 0.5% |
| Emergency | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
678 complaints were recorded in this category, representing 72.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 403 | 59.4% |
| Billing | 107 | 15.8% |
| Equipment | 53 | 7.8% |
| Availability (including rural call completion) | 48 | 7.1% |
| Number Portability (keeping your number if you change providers) | 22 | 3.2% |
| Privacy | 15 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.5% |
| Junk Faxes | 9 | 1.3% |
| Interference (including signal jammers) | 7 | 1.0% |
| Slamming (change of your carrier without permission) | 4 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
170 complaints were recorded in this category, representing 18.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 74 | 43.5% |
| Availability | 44 | 25.9% |
| Interference | 15 | 8.8% |
| Speed | 13 | 7.6% |
| Equipment | 12 | 7.1% |
| Privacy | 12 | 7.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
67 complaints were recorded in this category, representing 7.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 41.8% |
| Availability | 16 | 23.9% |
| Indecency | 12 | 17.9% |
| Interference | 5 | 7.5% |
| Loud Commercials | 3 | 4.5% |
| Equipment | 2 | 3.0% |
| Privacy | 1 | 1.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
403 complaints relating to unwanted calls were recorded on this date, accounting for 42.9% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-2515 | 11 | 2.7% |
| (877) 200-4023 | 4 | 1.0% |
| (202) 771-2808 | 1 | 0.2% |
| (202) 970-8864 | 1 | 0.2% |
| (206) 875-3637 | 1 | 0.2% |
| (210) 405-7776 | 1 | 0.2% |
| (210) 714-5557 | 1 | 0.2% |
| (213) 486-3442 | 1 | 0.2% |
| (216) 242-9078 | 1 | 0.2% |
| (216) 425-0679 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (877) 200-2515 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.