FCC Consumer Complaints – 28 January 2025
Introduction
The Federal Communications Commission recorded 1013 consumer complaints on 28 January 2025 relating to telecommunications services, this was higher than the 940 complaints recorded the day before. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 458 complaints.
Key statistics
- Total complaints
- 1013
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (458)
- Most reported state/territory
- California (108)
Where the complaints came from
A total of 1013 complaints were recorded on 28 January 2025, with reports originating from 686 cities in 49 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A notable concentration at the city level was observed in Washington, where Seattle accounted for 22 of the 34 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 108 | 10.7% |
| Florida | 71 | 7.0% |
| Texas | 69 | 6.8% |
| New York | 63 | 6.2% |
| Ohio | 43 | 4.2% |
| Pennsylvania | 40 | 3.9% |
| North Carolina | 36 | 3.6% |
| New Jersey | 36 | 3.6% |
| Arizona | 35 | 3.5% |
| Washington | 34 | 3.4% |
| Other states and territories | 477 | 47.1% |
Location highlights
- A large share of complaints in Washington originated from Seattle, which accounted for most reports within the state.
- California had the widest distribution of complaints, with reports originating from 67 different cities.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 793 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 793 | 78.3% |
| Internet | 148 | 14.6% |
| TV | 56 | 5.5% |
| Radio | 8 | 0.8% |
| Accessibility | 6 | 0.6% |
| Emergency | 2 | 0.2% |
Phone complaints
793 complaints were recorded in this category, representing 78.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 458 | 57.8% |
| Billing | 136 | 17.2% |
| Availability (including rural call completion) | 70 | 8.8% |
| Equipment | 46 | 5.8% |
| Number Portability (keeping your number if you change providers) | 30 | 3.8% |
| Junk Faxes | 16 | 2.0% |
| Interference (including signal jammers) | 13 | 1.6% |
| Privacy | 11 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.1% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
148 complaints were recorded in this category, representing 14.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 64 | 43.2% |
| Availability | 33 | 22.3% |
| Speed | 17 | 11.5% |
| Privacy | 13 | 8.8% |
| Interference | 12 | 8.1% |
| Equipment | 9 | 6.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
56 complaints were recorded in this category, representing 5.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 46.4% |
| Availability | 17 | 30.4% |
| Indecency | 4 | 7.1% |
| Loud Commercials | 4 | 7.1% |
| Interference | 3 | 5.4% |
| Equipment | 1 | 1.8% |
| Privacy | 1 | 1.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
458 complaints relating to unwanted calls were recorded on this date, accounting for 45.2% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-2515 | 9 | 2.0% |
| (877) 200-4023 | 8 | 1.7% |
| (877) 867-5139 | 4 | 0.9% |
| (800) 942-3767 | 2 | 0.4% |
| (833) 752-3623 | 2 | 0.4% |
| (201) 467-5724 | 1 | 0.2% |
| (202) 864-1670 | 1 | 0.2% |
| (206) 778-0542 | 1 | 0.2% |
| (214) 281-4718 | 1 | 0.2% |
| (216) 238-7344 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (877) 200-2515 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.