FCC Consumer Complaints – 29 January 2025
Introduction
A total of 1088 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 29 January 2025, complaint volume increased from 1013 complaints the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 558 complaints.
Key statistics
- Total complaints
- 1088
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (558)
- Most reported state/territory
- California (129)
Where the complaints came from
The 1088 complaints recorded on 29 January 2025 originated from 712 cities across 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 129 | 11.9% |
| Texas | 97 | 8.9% |
| Florida | 74 | 6.8% |
| New York | 61 | 5.6% |
| North Carolina | 56 | 5.1% |
| Washington | 49 | 4.5% |
| Illinois | 42 | 3.9% |
| Ohio | 41 | 3.8% |
| Georgia | 40 | 3.7% |
| Tennessee | 35 | 3.2% |
| Other states and territories | 464 | 42.6% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 844 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 844 | 77.6% |
| Internet | 166 | 15.3% |
| TV | 48 | 4.4% |
| Radio | 21 | 1.9% |
| Accessibility | 5 | 0.5% |
| Emergency | 4 | 0.4% |
Phone complaints
844 complaints were recorded in this category, representing 77.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 558 | 66.1% |
| Billing | 101 | 12.0% |
| Availability (including rural call completion) | 64 | 7.6% |
| Equipment | 47 | 5.6% |
| Number Portability (keeping your number if you change providers) | 23 | 2.7% |
| Privacy | 21 | 2.5% |
| Interference (including signal jammers) | 15 | 1.8% |
| Junk Faxes | 6 | 0.7% |
| Slamming (change of your carrier without permission) | 5 | 0.6% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
166 complaints were recorded in this category, representing 15.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 78 | 47.0% |
| Availability | 38 | 22.9% |
| Equipment | 16 | 9.6% |
| Speed | 15 | 9.0% |
| Interference | 13 | 7.8% |
| Privacy | 6 | 3.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
48 complaints were recorded in this category, representing 4.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 45.8% |
| Availability | 17 | 35.4% |
| Indecency | 2 | 4.2% |
| Interference | 2 | 4.2% |
| Loud Commercials | 2 | 4.2% |
| Privacy | 2 | 4.2% |
| Equipment | 1 | 2.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 558 complaints relating to unwanted calls were recorded on this date, representing 51.3% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-2515 | 14 | 2.5% |
| (877) 200-4023 | 6 | 1.1% |
| (318) 713-3529 | 2 | 0.4% |
| (609) 245-0158 | 2 | 0.4% |
| (877) 743-5944 | 2 | 0.4% |
| (888) 211-6170 | 2 | 0.4% |
| (929) 841-9727 | 2 | 0.4% |
| (201) 230-5433 | 1 | 0.2% |
| (201) 351-7907 | 1 | 0.2% |
| (201) 422-3123 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (877) 200-2515 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.