FCC Consumer Complaints – 30 January 2025
Introduction
On 30 January 2025, 1102 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 1088 complaints recorded the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 552 complaints.
Key statistics
- Total complaints
- 1102
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (552)
- Most reported state/territory
- California (120)
Where the complaints came from
A total of 1102 complaints were recorded on 30 January 2025, with reports originating from 711 cities in 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 120 | 10.9% |
| Florida | 88 | 8.0% |
| Texas | 83 | 7.5% |
| New York | 52 | 4.7% |
| North Carolina | 48 | 4.4% |
| Georgia | 45 | 4.1% |
| Pennsylvania | 44 | 4.0% |
| Ohio | 42 | 3.8% |
| Washington | 36 | 3.3% |
| Virginia | 35 | 3.2% |
| Other states and territories | 509 | 46.2% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 838 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 838 | 76.0% |
| Internet | 172 | 15.6% |
| TV | 61 | 5.5% |
| Radio | 14 | 1.3% |
| Emergency | 8 | 0.7% |
| Accessibility | 7 | 0.6% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
838 complaints were recorded in this category, representing 76.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 552 | 65.9% |
| Billing | 102 | 12.2% |
| Availability (including rural call completion) | 54 | 6.4% |
| Equipment | 50 | 6.0% |
| Number Portability (keeping your number if you change providers) | 30 | 3.6% |
| Interference (including signal jammers) | 14 | 1.7% |
| Junk Faxes | 13 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.3% |
| Privacy | 8 | 1.0% |
| Slamming (change of your carrier without permission) | 4 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
172 complaints were recorded in this category, representing 15.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 78 | 45.3% |
| Availability | 40 | 23.3% |
| Speed | 24 | 14.0% |
| Equipment | 15 | 8.7% |
| Interference | 12 | 7.0% |
| Privacy | 3 | 1.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
61 complaints were recorded in this category, representing 5.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 19 | 31.1% |
| Billing | 17 | 27.9% |
| Indecency | 13 | 21.3% |
| Interference | 6 | 9.8% |
| Equipment | 5 | 8.2% |
| Privacy | 1 | 1.6% |
The remaining complaints in this category were spread across several issues, including Availability, Billing and Indecency.
Unwanted calls
There were 552 complaints relating to unwanted calls on this date, representing 50.1% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (949) 726-6039 | 6 | 1.1% |
| (307) 241-3791 | 2 | 0.4% |
| (415) 993-6470 | 2 | 0.4% |
| (443) 328-0872 | 2 | 0.4% |
| (443) 405-9765 | 2 | 0.4% |
| (818) 453-0465 | 2 | 0.4% |
| (202) 660-1079 | 1 | 0.2% |
| (202) 771-0034 | 1 | 0.2% |
| (202) 771-1127 | 1 | 0.2% |
| (202) 771-1131 | 1 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-2515 | 26 | 4.7% |
| (877) 875-0993 | 6 | 1.1% |
| (888) 357-0243 | 4 | 0.7% |
| (877) 200-4023 | 3 | 0.5% |
| (207) 309-9272 | 2 | 0.4% |
| (208) 408-2951 | 2 | 0.4% |
| (217) 883-4072 | 2 | 0.4% |
| (405) 578-6066 | 2 | 0.4% |
| (443) 382-0782 | 2 | 0.4% |
| (877) 736-2557 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (877) 200-2515 stood out as the most frequently reported business contact number.
- (949) 726-6039 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.