FCC Consumer Complaints – 31 January 2025
Introduction
On 31 January 2025, the Federal Communications Commission recorded 1045 consumer complaints relating to telecommunications services, this was lower than the 1102 complaints recorded the day before. Reports were received from 48 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 550 complaints.
Key statistics
- Total complaints
- 1045
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (550)
- Most reported state/territory
- California (95)
Where the complaints came from
Across 683 cities in 48 states and territories, a total of 1045 complaints were recorded on 31 January 2025. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 95 | 9.1% |
| Texas | 76 | 7.3% |
| Florida | 75 | 7.2% |
| New York | 56 | 5.4% |
| Pennsylvania | 55 | 5.3% |
| Virginia | 47 | 4.5% |
| Ohio | 44 | 4.2% |
| North Carolina | 41 | 3.9% |
| Michigan | 40 | 3.8% |
| Washington | 40 | 3.8% |
| Other states and territories | 476 | 45.6% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 809 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 809 | 77.4% |
| Internet | 143 | 13.7% |
| TV | 57 | 5.5% |
| Radio | 25 | 2.4% |
| Accessibility | 9 | 0.9% |
| Emergency | 2 | 0.2% |
Phone complaints
809 complaints were recorded in this category, representing 77.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 550 | 68.0% |
| Billing | 91 | 11.2% |
| Availability (including rural call completion) | 58 | 7.2% |
| Equipment | 47 | 5.8% |
| Number Portability (keeping your number if you change providers) | 29 | 3.6% |
| Privacy | 11 | 1.4% |
| Interference (including signal jammers) | 9 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.0% |
| Junk Faxes | 3 | 0.4% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
143 complaints were recorded in this category, representing 13.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 68 | 47.6% |
| Availability | 42 | 29.4% |
| Interference | 11 | 7.7% |
| Speed | 9 | 6.3% |
| Equipment | 8 | 5.6% |
| Privacy | 5 | 3.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
57 complaints were recorded in this category, representing 5.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 52.6% |
| Indecency | 12 | 21.1% |
| Availability | 8 | 14.0% |
| Equipment | 3 | 5.3% |
| Interference | 2 | 3.5% |
| Loud Commercials | 2 | 3.5% |
Billing and Indecency were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 550 complaints relating to unwanted calls were recorded on this date, representing 52.6% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-2515 | 19 | 3.5% |
| (855) 356-2569 | 3 | 0.5% |
| (877) 200-4023 | 3 | 0.5% |
| (318) 574-1693 | 2 | 0.4% |
| (501) 402-0758 | 2 | 0.4% |
| (561) 337-4904 | 2 | 0.4% |
| (201) 636-9597 | 1 | 0.2% |
| (202) 601-5838 | 1 | 0.2% |
| (202) 793-4186 | 1 | 0.2% |
| (202) 930-1190 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (877) 200-2515 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.