FCC Consumer Complaints – 1 February 2025
Introduction
A total of 531 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 1 February 2025, this represented a decline from the 1045 complaints recorded the day before. Reports were received from 46 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 531
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (184)
- Most reported state/territory
- California (63)
Where the complaints came from
The 531 complaints recorded on 1 February 2025 were submitted from 377 cities across 46 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 63 | 11.9% |
| Florida | 45 | 8.5% |
| Texas | 44 | 8.3% |
| New York | 33 | 6.2% |
| North Carolina | 24 | 4.5% |
| Washington | 24 | 4.5% |
| Virginia | 20 | 3.8% |
| Illinois | 19 | 3.6% |
| Michigan | 19 | 3.6% |
| New Jersey | 16 | 3.0% |
| Other states and territories | 224 | 42.2% |
Location highlight
California had the widest distribution of complaints, with reports originating from 44 different cities.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 365 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 365 | 68.7% |
| Internet | 108 | 20.3% |
| TV | 34 | 6.4% |
| Radio | 14 | 2.6% |
| Accessibility | 8 | 1.5% |
| Emergency | 2 | 0.4% |
Phone complaints
365 complaints were recorded in this category, representing 68.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 184 | 50.4% |
| Billing | 71 | 19.5% |
| Equipment | 34 | 9.3% |
| Availability (including rural call completion) | 31 | 8.5% |
| Privacy | 12 | 3.3% |
| Cramming (unauthorized charges on your phone bill) | 11 | 3.0% |
| Number Portability (keeping your number if you change providers) | 11 | 3.0% |
| Interference (including signal jammers) | 10 | 2.7% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
108 complaints were recorded in this category, representing 20.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 40 | 37.0% |
| Availability | 31 | 28.7% |
| Speed | 14 | 13.0% |
| Interference | 12 | 11.1% |
| Privacy | 7 | 6.5% |
| Equipment | 4 | 3.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
34 complaints were recorded in this category, representing 6.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 44.1% |
| Availability | 7 | 20.6% |
| Indecency | 4 | 11.8% |
| Interference | 4 | 11.8% |
| Loud Commercials | 4 | 11.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
184 complaints relating to unwanted calls were recorded on this date, accounting for 34.7% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-2515 | 6 | 3.3% |
| (501) 280-0073 | 2 | 1.1% |
| (877) 200-4023 | 2 | 1.1% |
| (202) 758-2307 | 1 | 0.5% |
| (202) 869-8136 | 1 | 0.5% |
| (202) 937-2901 | 1 | 0.5% |
| (208) 472-5830 | 1 | 0.5% |
| (208) 507-5091 | 1 | 0.5% |
| (214) 427-8980 | 1 | 0.5% |
| (216) 366-2413 | 1 | 0.5% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (877) 200-2515 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.