FCC Consumer Complaints – 2 February 2025
Introduction
The Federal Communications Commission recorded 397 consumer complaints on 2 February 2025 relating to telecommunications services, this was lower than the 531 complaints recorded the day before. Complaints were reported across 46 states and territories, with New York slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 397
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (112)
- Most reported state/territory
- New York (40)
Where the complaints came from
On 2 February 2025, the 397 complaints recorded by the Federal Communications Commission were reported from 308 cities across 46 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| New York | 40 | 10.1% |
| California | 37 | 9.3% |
| Texas | 32 | 8.1% |
| Florida | 30 | 7.6% |
| Ohio | 19 | 4.8% |
| Louisiana | 16 | 4.0% |
| New Jersey | 16 | 4.0% |
| Pennsylvania | 13 | 3.3% |
| Virginia | 13 | 3.3% |
| Colorado | 12 | 3.0% |
| Other states and territories | 169 | 42.6% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 265 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 265 | 66.8% |
| Internet | 92 | 23.2% |
| TV | 21 | 5.3% |
| Radio | 9 | 2.3% |
| Accessibility | 4 | 1.0% |
| Emergency | 4 | 1.0% |
| Request for Dispute Assistance | 2 | 0.5% |
Phone complaints
265 complaints were recorded in this category, representing 66.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 112 | 42.3% |
| Billing | 62 | 23.4% |
| Availability (including rural call completion) | 29 | 10.9% |
| Equipment | 27 | 10.2% |
| Number Portability (keeping your number if you change providers) | 17 | 6.4% |
| Cramming (unauthorized charges on your phone bill) | 7 | 2.6% |
| Interference (including signal jammers) | 7 | 2.6% |
| Privacy | 3 | 1.1% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
92 complaints were recorded in this category, representing 23.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 37 | 40.2% |
| Availability | 31 | 33.7% |
| Speed | 9 | 9.8% |
| Interference | 7 | 7.6% |
| Privacy | 6 | 6.5% |
| Equipment | 2 | 2.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.