FCC Consumer Complaints – February 2025
Introduction
In February 2025, 24874 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 25849 complaints recorded the month before. Reports were received from 54 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 11541 complaints.
Key statistics
- Total complaints
- 24874
- Days with complaint data
- 28
- Days with complaints
- 28
- States & territories reporting
- 54
- Most common issue
- Unwanted Calls (11541)
- Most reported state/territory
- California (2642)
Daily complaint activity
Daily complaint activity averaged 888.4 complaints per day during the month. The busiest day was 6 February 2025, when 1239 complaints were recorded, and 18 days were above the monthly daily average. The quietest day was 23 February 2025, with 364 complaints, noticeably below the monthly average.
Each bar represents one day of the month. Taller bars indicate more complaints.
Where the complaints came from
The 24874 complaints recorded in February 2025 were submitted from 5621 cities across 54 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A notable concentration at the city level was observed in District of Columbia, where Washington accounted for 84 of the 94 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory during the month, ordered by total reports.
| State/Territory | Complaints | Share |
|---|---|---|
| California | 2642 | 10.6% |
| Texas | 1951 | 7.8% |
| Florida | 1894 | 7.6% |
| New York | 1415 | 5.7% |
| Pennsylvania | 977 | 3.9% |
| Ohio | 908 | 3.7% |
| Washington | 894 | 3.6% |
| Illinois | 887 | 3.6% |
| Georgia | 843 | 3.4% |
| North Carolina | 834 | 3.4% |
| Other states and territories | 11623 | 46.7% |
Location highlights
- Complaints in District of Columbia were heavily concentrated in Washington, which accounted for the majority of reports within the state.
- California had the widest distribution of complaints, with reports originating from 546 different cities.
What the complaints were about
Complaints recorded during the month related to 7 different complaint categories. Phone accounted for the largest share, with 18563 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 18563 | 74.6% |
| Internet | 4064 | 16.3% |
| TV | 1526 | 6.1% |
| Radio | 425 | 1.7% |
| Accessibility | 161 | 0.6% |
| Emergency | 123 | 0.5% |
| Request for Dispute Assistance | 12 | 0.0% |
Phone complaints
18563 complaints were recorded in this category during the month, representing 74.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 11541 | 62.2% |
| Billing | 2733 | 14.7% |
| Availability (including rural call completion) | 1281 | 6.9% |
| Equipment | 1142 | 6.2% |
| Number Portability (keeping your number if you change providers) | 690 | 3.7% |
| Cramming (unauthorized charges on your phone bill) | 327 | 1.8% |
| Privacy | 319 | 1.7% |
| Interference (including signal jammers) | 263 | 1.4% |
| Junk Faxes | 196 | 1.1% |
| Slamming (change of your carrier without permission) | 67 | 0.4% |
| Rural Call Completion | 1 | 0.0% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
4064 complaints were recorded in this category during the month, representing 16.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 1750 | 43.1% |
| Availability | 1124 | 27.7% |
| Interference | 331 | 8.1% |
| Speed | 318 | 7.8% |
| Equipment | 279 | 6.9% |
| Privacy | 261 | 6.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
1526 complaints were recorded in this category during the month, representing 6.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 496 | 32.5% |
| Indecency | 367 | 24.0% |
| Availability | 343 | 22.5% |
| Loud Commercials | 134 | 8.8% |
| Interference | 72 | 4.7% |
| Equipment | 67 | 4.4% |
| Privacy | 42 | 2.8% |
Complaints in this category covered a range of issues, including Billing, Indecency and Availability.
Radio complaints
425 complaints were recorded in this category during the month, representing 1.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 135 | 31.8% |
| Availability | 109 | 25.6% |
| Pirate Radio | 77 | 18.1% |
| Indecency | 67 | 15.8% |
| Commercials/Promotions | 12 | 2.8% |
| Equipment | 11 | 2.6% |
| Billing | 9 | 2.1% |
Complaints in this category covered a range of issues, including Interference, Availability and Pirate Radio.
Accessibility complaints
161 complaints were recorded in this category during the month, representing 0.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Closed Captioning on TV | 63 | 39.1% |
| Closed Captioning over the Internet | 48 | 29.8% |
| Telecommunications Relay Service (TRS) | 28 | 17.4% |
| Video Description | 4 | 2.5% |
| Emergency Information on TV | 2 | 1.2% |
| Hearing Aid Compatibility of Wireline Phones | 2 | 1.2% |
| Hearing Aid Compatibility of Wireless Phones | 1 | 0.6% |
The largest share of complaints in this category related to Closed Captioning on TV and Closed Captioning over the Internet, with fewer reports falling into other issue types.
Emergency complaints
123 complaints were recorded in this category during the month, representing 0.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Phone | 47 | 38.2% |
| Interference | 42 | 34.1% |
| Tower | 19 | 15.4% |
| Other | 15 | 12.2% |
The largest share of complaints in this category related to Phone and Interference, with fewer reports falling into other issue types.
Unwanted calls
11541 complaints relating to unwanted calls were recorded on this date, accounting for 46.4% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (800) 733-2767 | 9 | 0.1% |
| (877) 200-2515 | 7 | 0.1% |
| (216) 428-2570 | 6 | 0.1% |
| (425) 494-5690 | 6 | 0.1% |
| (954) 495-8398 | 6 | 0.1% |
| (719) 936-7067 | 5 | 0.0% |
| (888) 844-7979 | 5 | 0.0% |
| (301) 882-5139 | 4 | 0.0% |
| (443) 328-0872 | 4 | 0.0% |
| (636) 216-2873 | 4 | 0.0% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-2515 | 235 | 2.0% |
| (877) 200-4023 | 58 | 0.5% |
| (855) 356-2569 | 27 | 0.2% |
| (844) 362-5893 | 16 | 0.1% |
| (877) 200-3699 | 16 | 0.1% |
| (877) 480-1611 | 10 | 0.1% |
| (754) 294-8357 | 9 | 0.1% |
| (833) 832-8989 | 7 | 0.1% |
| (971) 231-3096 | 7 | 0.1% |
| (425) 494-5690 | 6 | 0.1% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (877) 200-2515 stood out as the most frequently reported business contact number.
- (800) 733-2767 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.