FCC Consumer Complaints – 13 February 2025
Introduction
A total of 1123 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 13 February 2025, this was lower than the 1135 complaints recorded the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 587 complaints.
Key statistics
- Total complaints
- 1123
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (587)
- Most reported state/territory
- California (139)
Where the complaints came from
The 1123 complaints recorded on 13 February 2025 originated from 756 cities across 50 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 139 | 12.4% |
| Texas | 76 | 6.8% |
| Florida | 67 | 6.0% |
| New York | 63 | 5.6% |
| New Jersey | 61 | 5.4% |
| Ohio | 47 | 4.2% |
| Washington | 44 | 3.9% |
| Pennsylvania | 43 | 3.8% |
| North Carolina | 42 | 3.7% |
| Georgia | 39 | 3.5% |
| Other states and territories | 502 | 44.7% |
Location highlight
California had the widest distribution of complaints, with reports originating from 84 different cities.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 874 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 874 | 77.8% |
| Internet | 175 | 15.6% |
| TV | 49 | 4.4% |
| Radio | 17 | 1.5% |
| Accessibility | 4 | 0.4% |
| Emergency | 4 | 0.4% |
Phone complaints
874 complaints were recorded in this category, representing 77.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 587 | 67.2% |
| Billing | 128 | 14.6% |
| Availability (including rural call completion) | 53 | 6.1% |
| Equipment | 36 | 4.1% |
| Number Portability (keeping your number if you change providers) | 25 | 2.9% |
| Cramming (unauthorized charges on your phone bill) | 14 | 1.6% |
| Junk Faxes | 10 | 1.1% |
| Interference (including signal jammers) | 9 | 1.0% |
| Privacy | 8 | 0.9% |
| Slamming (change of your carrier without permission) | 4 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
175 complaints were recorded in this category, representing 15.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 86 | 49.1% |
| Availability | 48 | 27.4% |
| Interference | 16 | 9.1% |
| Equipment | 9 | 5.1% |
| Privacy | 8 | 4.6% |
| Speed | 8 | 4.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
49 complaints were recorded in this category, representing 4.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 19 | 38.8% |
| Billing | 16 | 32.7% |
| Indecency | 8 | 16.3% |
| Loud Commercials | 3 | 6.1% |
| Privacy | 2 | 4.1% |
| Equipment | 1 | 2.0% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 587 complaints relating to unwanted calls were recorded on this date, representing 52.3% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (719) 936-7067 | 5 | 0.9% |
| (719) 642-2250 | 3 | 0.5% |
| (209) 796-4705 | 2 | 0.3% |
| (251) 219-4349 | 2 | 0.3% |
| (415) 205-2071 | 2 | 0.3% |
| (419) 404-8385 | 2 | 0.3% |
| (443) 328-0872 | 2 | 0.3% |
| (505) 889-2542 | 2 | 0.3% |
| (813) 785-1162 | 2 | 0.3% |
| (201) 336-9217 | 1 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-2515 | 19 | 3.2% |
| (877) 200-4023 | 8 | 1.4% |
| (719) 936-7067 | 5 | 0.9% |
| (719) 642-2250 | 3 | 0.5% |
| (833) 978-0537 | 3 | 0.5% |
| (251) 219-4349 | 2 | 0.3% |
| (505) 889-2542 | 2 | 0.3% |
| (617) 370-8043 | 2 | 0.3% |
| (833) 821-1381 | 2 | 0.3% |
| (877) 480-1611 | 2 | 0.3% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (877) 200-2515 stood out as the most frequently reported business contact number.
- (719) 936-7067 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.