FCC Consumer Complaints – 14 February 2025
Introduction
A total of 970 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 14 February 2025, this was lower than the 1123 complaints recorded the day before. Reports were received from 48 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 515 complaints.
Key statistics
- Total complaints
- 970
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (515)
- Most reported state/territory
- California (86)
Where the complaints came from
The 970 complaints recorded on 14 February 2025 were submitted from 642 cities across 48 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 86 | 8.9% |
| Florida | 77 | 7.9% |
| Texas | 69 | 7.1% |
| Georgia | 56 | 5.8% |
| New York | 50 | 5.2% |
| Ohio | 49 | 5.1% |
| Illinois | 41 | 4.2% |
| Pennsylvania | 41 | 4.2% |
| Colorado | 38 | 3.9% |
| Washington | 37 | 3.8% |
| Other states and territories | 426 | 43.9% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 754 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 754 | 77.7% |
| Internet | 141 | 14.5% |
| TV | 46 | 4.7% |
| Radio | 15 | 1.5% |
| Emergency | 8 | 0.8% |
| Accessibility | 6 | 0.6% |
Phone complaints
754 complaints were recorded in this category, representing 77.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 515 | 68.3% |
| Billing | 98 | 13.0% |
| Availability (including rural call completion) | 45 | 6.0% |
| Equipment | 28 | 3.7% |
| Number Portability (keeping your number if you change providers) | 28 | 3.7% |
| Privacy | 12 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.5% |
| Interference (including signal jammers) | 9 | 1.2% |
| Junk Faxes | 5 | 0.7% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
141 complaints were recorded in this category, representing 14.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 70 | 49.6% |
| Availability | 36 | 25.5% |
| Equipment | 10 | 7.1% |
| Privacy | 9 | 6.4% |
| Interference | 8 | 5.7% |
| Speed | 8 | 5.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
46 complaints were recorded in this category, representing 4.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 20 | 43.5% |
| Availability | 10 | 21.7% |
| Equipment | 5 | 10.9% |
| Indecency | 5 | 10.9% |
| Interference | 4 | 8.7% |
| Loud Commercials | 2 | 4.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
515 complaints relating to unwanted calls were recorded on this date, accounting for 53.1% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-2515 | 12 | 2.3% |
| (877) 200-4023 | 5 | 1.0% |
| (877) 931-8867 | 3 | 0.6% |
| (469) 817-4145 | 2 | 0.4% |
| (719) 670-1685 | 2 | 0.4% |
| (855) 356-2569 | 2 | 0.4% |
| (206) 401-8692 | 1 | 0.2% |
| (209) 796-4997 | 1 | 0.2% |
| (219) 346-3118 | 1 | 0.2% |
| (224) 394-1206 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (877) 200-2515 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.