FCC Consumer Complaints – 15 February 2025
Introduction
A total of 591 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 15 February 2025, complaint volume fell from 970 complaints the day before. Complaints were reported across 48 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 270 complaints.
Key statistics
- Total complaints
- 591
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (270)
- Most reported state/territory
- California (67)
Where the complaints came from
The 591 complaints recorded on 15 February 2025 were submitted from 402 cities across 48 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A notable concentration at the city level was observed in Tennessee, where Memphis accounted for 23 of the 30 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 67 | 11.3% |
| Texas | 52 | 8.8% |
| Florida | 36 | 6.1% |
| Louisiana | 34 | 5.8% |
| Washington | 32 | 5.4% |
| Tennessee | 30 | 5.1% |
| Pennsylvania | 24 | 4.1% |
| New York | 23 | 3.9% |
| Colorado | 22 | 3.7% |
| Illinois | 20 | 3.4% |
| Other states and territories | 251 | 42.5% |
Location highlights
- Memphis accounted for the majority of complaints recorded in Tennessee.
- California had the widest distribution of complaints, with reports originating from 52 different cities.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 449 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 449 | 76.0% |
| Internet | 96 | 16.2% |
| TV | 29 | 4.9% |
| Radio | 10 | 1.7% |
| Emergency | 4 | 0.7% |
| Accessibility | 3 | 0.5% |
Phone complaints
449 complaints were recorded in this category, representing 76.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 270 | 60.1% |
| Billing | 58 | 12.9% |
| Availability (including rural call completion) | 31 | 6.9% |
| Equipment | 29 | 6.5% |
| Number Portability (keeping your number if you change providers) | 27 | 6.0% |
| Cramming (unauthorized charges on your phone bill) | 15 | 3.3% |
| Privacy | 8 | 1.8% |
| Interference (including signal jammers) | 7 | 1.6% |
| Junk Faxes | 3 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
96 complaints were recorded in this category, representing 16.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 32.3% |
| Availability | 23 | 24.0% |
| Interference | 16 | 16.7% |
| Privacy | 11 | 11.5% |
| Speed | 9 | 9.4% |
| Equipment | 6 | 6.3% |
A broad mix of issues was reported in this category, with Billing, Availability and Interference among the most common.
Unwanted calls
270 complaints relating to unwanted calls were recorded on this date, accounting for 45.7% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-2515 | 13 | 4.8% |
| (877) 200-4023 | 3 | 1.1% |
| (208) 629-2593 | 1 | 0.4% |
| (212) 769-0400 | 1 | 0.4% |
| (213) 597-7057 | 1 | 0.4% |
| (214) 216-2493 | 1 | 0.4% |
| (217) 261-7724 | 1 | 0.4% |
| (228) 604-7697 | 1 | 0.4% |
| (229) 496-3394 | 1 | 0.4% |
| (253) 201-1403 | 1 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (877) 200-2515 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.