FCC Consumer Complaints – 16 February 2025
Introduction
On 16 February 2025, the Federal Communications Commission recorded 405 consumer complaints relating to telecommunications services, this represented a decline from the 591 complaints recorded the day before. Reports were received from 45 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Billing were marginally higher than for other issue types.
Key statistics
- Total complaints
- 405
- States & territories reporting
- 45
- Most common issue
- Billing (119)
- Most reported state/territory
- California (44)
Where the complaints came from
The 405 complaints recorded on 16 February 2025 were submitted from 320 cities across 45 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 44 | 10.9% |
| Texas | 32 | 7.9% |
| Florida | 25 | 6.2% |
| North Carolina | 23 | 5.7% |
| Ohio | 23 | 5.7% |
| New York | 16 | 4.0% |
| Illinois | 15 | 3.7% |
| Georgia | 12 | 3.0% |
| Maryland | 12 | 3.0% |
| Michigan | 12 | 3.0% |
| Other states and territories | 191 | 47.2% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 258 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 258 | 63.7% |
| Internet | 88 | 21.7% |
| TV | 33 | 8.1% |
| Radio | 11 | 2.7% |
| Accessibility | 10 | 2.5% |
| Emergency | 4 | 1.0% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
258 complaints were recorded in this category, representing 63.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 82 | 31.8% |
| Billing | 81 | 31.4% |
| Equipment | 26 | 10.1% |
| Availability (including rural call completion) | 22 | 8.5% |
| Number Portability (keeping your number if you change providers) | 15 | 5.8% |
| Cramming (unauthorized charges on your phone bill) | 11 | 4.3% |
| Privacy | 9 | 3.5% |
| Interference (including signal jammers) | 8 | 3.1% |
| Slamming (change of your carrier without permission) | 4 | 1.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
88 complaints were recorded in this category, representing 21.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 33 | 37.5% |
| Availability | 14 | 15.9% |
| Interference | 14 | 15.9% |
| Privacy | 10 | 11.4% |
| Equipment | 9 | 10.2% |
| Speed | 8 | 9.1% |
Complaints in this category covered a range of issues, including Billing, Availability and Interference.
TV complaints
33 complaints were recorded in this category, representing 8.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 9 | 27.3% |
| Indecency | 9 | 27.3% |
| Billing | 5 | 15.2% |
| Loud Commercials | 5 | 15.2% |
| Equipment | 3 | 9.1% |
| Interference | 2 | 6.1% |
Complaints in this category covered a range of issues, including Availability, Indecency and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.