FCC Consumer Complaints – 17 February 2025
Introduction
A total of 836 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Monday, 17 February 2025, complaint volume increased from 405 complaints the day before. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 836
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (349)
- Most reported state/territory
- California (75)
Where the complaints came from
The 836 complaints recorded on 17 February 2025 originated from 583 cities across 50 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 75 | 9.0% |
| Florida | 72 | 8.6% |
| Texas | 63 | 7.5% |
| Illinois | 45 | 5.4% |
| Pennsylvania | 44 | 5.3% |
| New York | 42 | 5.0% |
| Colorado | 31 | 3.7% |
| Ohio | 30 | 3.6% |
| Virginia | 27 | 3.2% |
| Maryland | 26 | 3.1% |
| Other states and territories | 381 | 45.6% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 602 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 602 | 72.0% |
| Internet | 151 | 18.1% |
| TV | 55 | 6.6% |
| Radio | 13 | 1.6% |
| Accessibility | 7 | 0.8% |
| Emergency | 7 | 0.8% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
602 complaints were recorded in this category, representing 72.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 349 | 58.0% |
| Billing | 109 | 18.1% |
| Availability (including rural call completion) | 51 | 8.5% |
| Equipment | 38 | 6.3% |
| Number Portability (keeping your number if you change providers) | 21 | 3.5% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.8% |
| Privacy | 9 | 1.5% |
| Interference (including signal jammers) | 8 | 1.3% |
| Junk Faxes | 3 | 0.5% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
| Rural Call Completion | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
151 complaints were recorded in this category, representing 18.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 60 | 39.7% |
| Availability | 54 | 35.8% |
| Equipment | 13 | 8.6% |
| Speed | 11 | 7.3% |
| Interference | 8 | 5.3% |
| Privacy | 5 | 3.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
55 complaints were recorded in this category, representing 6.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 34.5% |
| Availability | 13 | 23.6% |
| Indecency | 11 | 20.0% |
| Loud Commercials | 7 | 12.7% |
| Privacy | 4 | 7.3% |
| Equipment | 1 | 1.8% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.