FCC Consumer Complaints – 18 February 2025
Introduction
The Federal Communications Commission recorded 1006 consumer complaints on 18 February 2025 relating to telecommunications services, this was higher than the 836 complaints recorded the previous day. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 477 complaints.
Key statistics
- Total complaints
- 1006
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (477)
- Most reported state/territory
- California (94)
Where the complaints came from
A total of 1006 complaints were recorded on 18 February 2025, with reports originating from 689 cities in 50 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 94 | 9.3% |
| Florida | 85 | 8.4% |
| Texas | 80 | 8.0% |
| New York | 48 | 4.8% |
| North Carolina | 46 | 4.6% |
| Pennsylvania | 46 | 4.6% |
| Colorado | 37 | 3.7% |
| Illinois | 37 | 3.7% |
| Georgia | 34 | 3.4% |
| Michigan | 33 | 3.3% |
| Other states and territories | 466 | 46.3% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 767 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 767 | 76.2% |
| Internet | 157 | 15.6% |
| TV | 49 | 4.9% |
| Radio | 14 | 1.4% |
| Emergency | 10 | 1.0% |
| Accessibility | 9 | 0.9% |
Phone complaints
767 complaints were recorded in this category, representing 76.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 477 | 62.2% |
| Billing | 123 | 16.0% |
| Equipment | 59 | 7.7% |
| Availability (including rural call completion) | 39 | 5.1% |
| Number Portability (keeping your number if you change providers) | 23 | 3.0% |
| Cramming (unauthorized charges on your phone bill) | 18 | 2.3% |
| Junk Faxes | 12 | 1.6% |
| Interference (including signal jammers) | 7 | 0.9% |
| Privacy | 7 | 0.9% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
157 complaints were recorded in this category, representing 15.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 73 | 46.5% |
| Availability | 37 | 23.6% |
| Interference | 17 | 10.8% |
| Privacy | 12 | 7.6% |
| Speed | 10 | 6.4% |
| Equipment | 8 | 5.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
49 complaints were recorded in this category, representing 4.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 38.8% |
| Availability | 11 | 22.4% |
| Interference | 5 | 10.2% |
| Equipment | 4 | 8.2% |
| Indecency | 4 | 8.2% |
| Loud Commercials | 4 | 8.2% |
| Privacy | 2 | 4.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.