FCC Consumer Complaints – 19 February 2025
Introduction
The Federal Communications Commission recorded 1068 consumer complaints on 19 February 2025 relating to telecommunications services, this was higher than the 1006 complaints recorded the day before. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 545 complaints recorded.
Key statistics
- Total complaints
- 1068
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (545)
- Most reported state/territory
- California (137)
Where the complaints came from
The 1068 complaints recorded on 19 February 2025 were submitted from 678 cities across 49 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 137 | 12.8% |
| Texas | 85 | 8.0% |
| Florida | 81 | 7.6% |
| New York | 60 | 5.6% |
| Ohio | 49 | 4.6% |
| Michigan | 44 | 4.1% |
| Pennsylvania | 39 | 3.7% |
| Tennessee | 38 | 3.6% |
| Georgia | 37 | 3.5% |
| Illinois | 37 | 3.5% |
| Other states and territories | 461 | 43.2% |
Location highlight
California had the widest distribution of complaints, with reports originating from 94 different cities.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 836 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 836 | 78.3% |
| Internet | 148 | 13.9% |
| TV | 52 | 4.9% |
| Radio | 15 | 1.4% |
| Accessibility | 9 | 0.8% |
| Emergency | 7 | 0.7% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
836 complaints were recorded in this category, representing 78.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 545 | 65.2% |
| Billing | 128 | 15.3% |
| Availability (including rural call completion) | 46 | 5.5% |
| Number Portability (keeping your number if you change providers) | 42 | 5.0% |
| Equipment | 33 | 3.9% |
| Junk Faxes | 15 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.3% |
| Privacy | 7 | 0.8% |
| Interference (including signal jammers) | 6 | 0.7% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers) among the most common.
Internet complaints
148 complaints were recorded in this category, representing 13.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 62 | 41.9% |
| Availability | 41 | 27.7% |
| Speed | 14 | 9.5% |
| Equipment | 13 | 8.8% |
| Interference | 11 | 7.4% |
| Privacy | 7 | 4.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
52 complaints were recorded in this category, representing 4.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 20 | 38.5% |
| Availability | 12 | 23.1% |
| Equipment | 7 | 13.5% |
| Loud Commercials | 5 | 9.6% |
| Indecency | 4 | 7.7% |
| Privacy | 3 | 5.8% |
| Interference | 1 | 1.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 545 complaints relating to unwanted calls were recorded on this date, representing 51% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-2515 | 8 | 1.5% |
| (757) 982-0336 | 2 | 0.4% |
| (815) 755-5774 | 2 | 0.4% |
| (877) 200-3699 | 2 | 0.4% |
| (877) 480-1611 | 2 | 0.4% |
| (202) 240-1159 | 1 | 0.2% |
| (202) 863-8500 | 1 | 0.2% |
| (204) 898-7306 | 1 | 0.2% |
| (209) 721-8805 | 1 | 0.2% |
| (209) 784-4692 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (877) 200-2515 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.