FCC Consumer Complaints – 20 February 2025
Introduction
A total of 1148 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 20 February 2025, this represented an increase from the 1068 complaints recorded the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 628 complaints.
Key statistics
- Total complaints
- 1148
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (628)
- Most reported state/territory
- California (103)
Where the complaints came from
On 20 February 2025, the 1148 complaints recorded by the Federal Communications Commission were reported from 717 cities across 50 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. At the city level, a significant concentration was observed in Louisiana, where New orleans accounted for 35 of the 55 complaints recorded.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 103 | 9.0% |
| Texas | 95 | 8.3% |
| Florida | 89 | 7.8% |
| New York | 67 | 5.8% |
| Louisiana | 55 | 4.8% |
| Georgia | 52 | 4.5% |
| Pennsylvania | 43 | 3.7% |
| North Carolina | 38 | 3.3% |
| Massachusetts | 37 | 3.2% |
| Illinois | 35 | 3.0% |
| Other states and territories | 534 | 46.5% |
Location highlight
New orleans accounted for the majority of complaints recorded in Louisiana.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 909 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 909 | 79.2% |
| Internet | 173 | 15.1% |
| TV | 49 | 4.3% |
| Radio | 11 | 1.0% |
| Accessibility | 3 | 0.3% |
| Emergency | 3 | 0.3% |
Phone complaints
909 complaints were recorded in this category, representing 79.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 628 | 69.1% |
| Billing | 114 | 12.5% |
| Availability (including rural call completion) | 50 | 5.5% |
| Equipment | 38 | 4.2% |
| Number Portability (keeping your number if you change providers) | 29 | 3.2% |
| Interference (including signal jammers) | 15 | 1.7% |
| Privacy | 12 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.0% |
| Junk Faxes | 9 | 1.0% |
| Slamming (change of your carrier without permission) | 4 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
173 complaints were recorded in this category, representing 15.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 84 | 48.6% |
| Availability | 47 | 27.2% |
| Speed | 15 | 8.7% |
| Privacy | 11 | 6.4% |
| Equipment | 9 | 5.2% |
| Interference | 7 | 4.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
49 complaints were recorded in this category, representing 4.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 15 | 30.6% |
| Billing | 15 | 30.6% |
| Loud Commercials | 8 | 16.3% |
| Equipment | 4 | 8.2% |
| Indecency | 3 | 6.1% |
| Interference | 3 | 6.1% |
| Privacy | 1 | 2.0% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 628 complaints relating to unwanted calls on this date, representing 54.7% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-2515 | 19 | 3.0% |
| (406) 953-5219 | 3 | 0.5% |
| (405) 716-5877 | 2 | 0.3% |
| (608) 447-5344 | 2 | 0.3% |
| (702) 490-7019 | 2 | 0.3% |
| (800) 404-9826 | 2 | 0.3% |
| (833) 832-8989 | 2 | 0.3% |
| (844) 362-5893 | 2 | 0.3% |
| (855) 356-2569 | 2 | 0.3% |
| (912) 999-8124 | 2 | 0.3% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (877) 200-2515 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.