FCC Consumer Complaints – 21 February 2025
Introduction
On Friday, 21 February 2025, 1073 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 1148 complaints the day before. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 528 complaints recorded.
Key statistics
- Total complaints
- 1073
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (528)
- Most reported state/territory
- California (115)
Where the complaints came from
Reports recorded on 21 February 2025 show 1073 complaints originating from 704 cities across 49 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 115 | 10.7% |
| Florida | 80 | 7.5% |
| New York | 69 | 6.4% |
| Texas | 67 | 6.2% |
| Michigan | 52 | 4.8% |
| Pennsylvania | 45 | 4.2% |
| Illinois | 42 | 3.9% |
| North Carolina | 40 | 3.7% |
| Tennessee | 40 | 3.7% |
| Georgia | 35 | 3.3% |
| Other states and territories | 487 | 45.4% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 834 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 834 | 77.7% |
| Internet | 160 | 14.9% |
| TV | 49 | 4.6% |
| Radio | 15 | 1.4% |
| Accessibility | 8 | 0.7% |
| Emergency | 6 | 0.6% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
834 complaints were recorded in this category, representing 77.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 528 | 63.3% |
| Billing | 107 | 12.8% |
| Availability (including rural call completion) | 53 | 6.4% |
| Equipment | 51 | 6.1% |
| Number Portability (keeping your number if you change providers) | 32 | 3.8% |
| Privacy | 21 | 2.5% |
| Interference (including signal jammers) | 17 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 15 | 1.8% |
| Junk Faxes | 7 | 0.8% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
160 complaints were recorded in this category, representing 14.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 72 | 45.0% |
| Availability | 48 | 30.0% |
| Privacy | 16 | 10.0% |
| Speed | 9 | 5.6% |
| Interference | 8 | 5.0% |
| Equipment | 7 | 4.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
49 complaints were recorded in this category, representing 4.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 53.1% |
| Availability | 15 | 30.6% |
| Loud Commercials | 5 | 10.2% |
| Indecency | 2 | 4.1% |
| Privacy | 1 | 2.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
528 complaints relating to unwanted calls were recorded on this date, accounting for 49.2% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-2515 | 7 | 1.3% |
| (320) 200-4013 | 3 | 0.6% |
| (434) 277-2441 | 2 | 0.4% |
| (678) 782-2158 | 2 | 0.4% |
| (877) 294-9503 | 2 | 0.4% |
| (877) 790-4258 | 2 | 0.4% |
| (888) 919-4960 | 2 | 0.4% |
| (201) 644-1369 | 1 | 0.2% |
| (202) 771-2846 | 1 | 0.2% |
| (209) 243-1102 | 1 | 0.2% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Live Voice was reported slightly more often than other call types.
- (877) 200-2515 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.