FCC Consumer Complaints – 22 February 2025
Introduction
A total of 545 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 22 February 2025, this was lower than the 1073 complaints recorded the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 545
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (198)
- Most reported state/territory
- California (65)
Where the complaints came from
The 545 complaints recorded on 22 February 2025 were submitted from 402 cities across 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 65 | 11.9% |
| Florida | 42 | 7.7% |
| Texas | 35 | 6.4% |
| Washington | 32 | 5.9% |
| New York | 28 | 5.1% |
| Ohio | 26 | 4.8% |
| North Carolina | 23 | 4.2% |
| Illinois | 21 | 3.9% |
| Pennsylvania | 21 | 3.9% |
| Colorado | 19 | 3.5% |
| Other states and territories | 233 | 42.8% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 376 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 376 | 69.0% |
| Internet | 115 | 21.1% |
| TV | 25 | 4.6% |
| Radio | 18 | 3.3% |
| Accessibility | 6 | 1.1% |
| Emergency | 5 | 0.9% |
Phone complaints
376 complaints were recorded in this category, representing 69.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 198 | 52.7% |
| Billing | 63 | 16.8% |
| Equipment | 37 | 9.8% |
| Availability (including rural call completion) | 30 | 8.0% |
| Number Portability (keeping your number if you change providers) | 18 | 4.8% |
| Privacy | 13 | 3.5% |
| Interference (including signal jammers) | 8 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.9% |
| Slamming (change of your carrier without permission) | 2 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
115 complaints were recorded in this category, representing 21.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 41 | 35.7% |
| Availability | 29 | 25.2% |
| Privacy | 14 | 12.2% |
| Interference | 13 | 11.3% |
| Speed | 10 | 8.7% |
| Equipment | 8 | 7.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.