FCC Consumer Complaints – 23 February 2025
Introduction
The Federal Communications Commission recorded 364 consumer complaints on 23 February 2025 relating to telecommunications services, this represented a decline from the 545 complaints recorded the day before. The complaints came from 42 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 364
- States & territories reporting
- 42
- Most common issue
- Unwanted Calls (95)
- Most reported state/territory
- California (38)
Where the complaints came from
On 23 February 2025, the 364 complaints recorded by the Federal Communications Commission were reported from 284 cities across 42 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 38 | 10.4% |
| New York | 30 | 8.2% |
| Texas | 25 | 6.9% |
| North Carolina | 20 | 5.5% |
| Florida | 18 | 4.9% |
| Pennsylvania | 17 | 4.7% |
| Arizona | 16 | 4.4% |
| Virginia | 15 | 4.1% |
| Georgia | 14 | 3.8% |
| Michigan | 14 | 3.8% |
| Other states and territories | 157 | 43.1% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 237 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 237 | 65.1% |
| Internet | 86 | 23.6% |
| TV | 23 | 6.3% |
| Radio | 9 | 2.5% |
| Accessibility | 7 | 1.9% |
| Emergency | 2 | 0.5% |
Phone complaints
237 complaints were recorded in this category, representing 65.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 95 | 40.1% |
| Billing | 47 | 19.8% |
| Availability (including rural call completion) | 25 | 10.5% |
| Equipment | 23 | 9.7% |
| Interference (including signal jammers) | 13 | 5.5% |
| Number Portability (keeping your number if you change providers) | 12 | 5.1% |
| Cramming (unauthorized charges on your phone bill) | 11 | 4.6% |
| Privacy | 10 | 4.2% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
86 complaints were recorded in this category, representing 23.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 37 | 43.0% |
| Availability | 21 | 24.4% |
| Speed | 8 | 9.3% |
| Equipment | 7 | 8.1% |
| Interference | 7 | 8.1% |
| Privacy | 6 | 7.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.