FCC Consumer Complaints – 24 February 2025
Introduction
On 24 February 2025, the Federal Communications Commission recorded 874 consumer complaints relating to telecommunications services, complaint volume increased from 364 complaints the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 413 complaints.
Key statistics
- Total complaints
- 874
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (413)
- Most reported state/territory
- California (100)
Where the complaints came from
Across 615 cities in 50 states and territories, a total of 874 complaints were recorded on 24 February 2025. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 100 | 11.4% |
| Florida | 69 | 7.9% |
| New York | 57 | 6.5% |
| Texas | 54 | 6.2% |
| Illinois | 49 | 5.6% |
| New Jersey | 35 | 4.0% |
| Ohio | 35 | 4.0% |
| Georgia | 31 | 3.5% |
| North Carolina | 29 | 3.3% |
| Pennsylvania | 29 | 3.3% |
| Other states and territories | 386 | 44.2% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 666 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 666 | 76.2% |
| Internet | 137 | 15.7% |
| TV | 46 | 5.3% |
| Radio | 16 | 1.8% |
| Accessibility | 5 | 0.6% |
| Emergency | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
666 complaints were recorded in this category, representing 76.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 413 | 62.0% |
| Billing | 95 | 14.3% |
| Availability (including rural call completion) | 44 | 6.6% |
| Equipment | 43 | 6.5% |
| Number Portability (keeping your number if you change providers) | 28 | 4.2% |
| Interference (including signal jammers) | 11 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.5% |
| Privacy | 10 | 1.5% |
| Junk Faxes | 9 | 1.4% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
137 complaints were recorded in this category, representing 15.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 58 | 42.3% |
| Availability | 36 | 26.3% |
| Speed | 14 | 10.2% |
| Equipment | 12 | 8.8% |
| Interference | 9 | 6.6% |
| Privacy | 8 | 5.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
46 complaints were recorded in this category, representing 5.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 47.8% |
| Availability | 9 | 19.6% |
| Indecency | 8 | 17.4% |
| Loud Commercials | 3 | 6.5% |
| Equipment | 2 | 4.3% |
| Interference | 1 | 2.2% |
| Privacy | 1 | 2.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
413 complaints relating to unwanted calls were recorded on this date, accounting for 47.3% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-2515 | 5 | 1.2% |
| (844) 362-5893 | 3 | 0.7% |
| (201) 350-7674 | 1 | 0.2% |
| (201) 660-1840 | 1 | 0.2% |
| (202) 474-8297 | 1 | 0.2% |
| (202) 839-5021 | 1 | 0.2% |
| (205) 707-0440 | 1 | 0.2% |
| (206) 712-2015 | 1 | 0.2% |
| (207) 576-2292 | 1 | 0.2% |
| (209) 239-4305 | 1 | 0.2% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Live Voice was reported slightly more often than other call types.
- (877) 200-2515 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.