FCC Consumer Complaints – 25 February 2025
Introduction
On 25 February 2025, the Federal Communications Commission recorded 1048 consumer complaints relating to telecommunications services, complaint volume increased from 874 complaints the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 558 complaints recorded.
Key statistics
- Total complaints
- 1048
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (558)
- Most reported state/territory
- California (123)
Where the complaints came from
The 1048 complaints recorded on 25 February 2025 were submitted from 681 cities across 52 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 123 | 11.7% |
| Texas | 100 | 9.5% |
| Florida | 76 | 7.3% |
| New York | 60 | 5.7% |
| Louisiana | 42 | 4.0% |
| Pennsylvania | 40 | 3.8% |
| Michigan | 38 | 3.6% |
| Ohio | 37 | 3.5% |
| Colorado | 35 | 3.3% |
| Georgia | 34 | 3.2% |
| Other states and territories | 463 | 44.2% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 837 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 837 | 79.9% |
| Internet | 145 | 13.8% |
| TV | 48 | 4.6% |
| Radio | 9 | 0.9% |
| Emergency | 6 | 0.6% |
| Accessibility | 3 | 0.3% |
Phone complaints
837 complaints were recorded in this category, representing 79.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 558 | 66.7% |
| Billing | 118 | 14.1% |
| Availability (including rural call completion) | 55 | 6.6% |
| Equipment | 38 | 4.5% |
| Number Portability (keeping your number if you change providers) | 28 | 3.3% |
| Privacy | 13 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.2% |
| Interference (including signal jammers) | 8 | 1.0% |
| Junk Faxes | 6 | 0.7% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
145 complaints were recorded in this category, representing 13.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 60 | 41.4% |
| Availability | 30 | 20.7% |
| Equipment | 19 | 13.1% |
| Privacy | 15 | 10.3% |
| Speed | 11 | 7.6% |
| Interference | 10 | 6.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
48 complaints were recorded in this category, representing 4.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 39.6% |
| Availability | 9 | 18.8% |
| Indecency | 7 | 14.6% |
| Loud Commercials | 6 | 12.5% |
| Interference | 3 | 6.3% |
| Equipment | 2 | 4.2% |
| Privacy | 2 | 4.2% |
Complaints in this category covered a range of issues, including Billing, Availability and Indecency.
Unwanted calls
There were 558 complaints relating to unwanted calls on this date, representing 53.2% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-2515 | 11 | 2.0% |
| (844) 362-5893 | 6 | 1.1% |
| (833) 832-8989 | 3 | 0.5% |
| (719) 799-9060 | 2 | 0.4% |
| (877) 301-2788 | 2 | 0.4% |
| (931) 303-3573 | 2 | 0.4% |
| (971) 231-3096 | 2 | 0.4% |
| (202) 318-1028 | 1 | 0.2% |
| (214) 910-6032 | 1 | 0.2% |
| (216) 230-4163 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (877) 200-2515 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.