FCC Consumer Complaints – 26 February 2025
Introduction
A total of 1057 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Wednesday, 26 February 2025, this represented an increase from the 1048 complaints recorded the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 515 complaints.
Key statistics
- Total complaints
- 1057
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (515)
- Most reported state/territory
- California (94)
Where the complaints came from
The 1057 complaints recorded on 26 February 2025 originated from 674 cities across 50 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 94 | 8.9% |
| Texas | 76 | 7.2% |
| Florida | 72 | 6.8% |
| Washington | 59 | 5.6% |
| New York | 50 | 4.7% |
| Louisiana | 49 | 4.6% |
| Pennsylvania | 43 | 4.1% |
| Virginia | 38 | 3.6% |
| Colorado | 34 | 3.2% |
| Georgia | 34 | 3.2% |
| Other states and territories | 508 | 48.1% |
Location highlight
California had the widest distribution of complaints, with reports originating from 67 different cities.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 809 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 809 | 76.5% |
| Internet | 171 | 16.2% |
| TV | 55 | 5.2% |
| Radio | 16 | 1.5% |
| Accessibility | 5 | 0.5% |
| Emergency | 1 | 0.1% |
Phone complaints
809 complaints were recorded in this category, representing 76.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 515 | 63.7% |
| Billing | 120 | 14.8% |
| Availability (including rural call completion) | 51 | 6.3% |
| Equipment | 42 | 5.2% |
| Junk Faxes | 23 | 2.8% |
| Number Portability (keeping your number if you change providers) | 23 | 2.8% |
| Cramming (unauthorized charges on your phone bill) | 15 | 1.9% |
| Interference (including signal jammers) | 10 | 1.2% |
| Privacy | 6 | 0.7% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
171 complaints were recorded in this category, representing 16.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 78 | 45.6% |
| Availability | 47 | 27.5% |
| Equipment | 13 | 7.6% |
| Interference | 12 | 7.0% |
| Speed | 11 | 6.4% |
| Privacy | 10 | 5.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
55 complaints were recorded in this category, representing 5.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 29.1% |
| Indecency | 14 | 25.5% |
| Availability | 9 | 16.4% |
| Equipment | 6 | 10.9% |
| Loud Commercials | 4 | 7.3% |
| Interference | 3 | 5.5% |
| Privacy | 3 | 5.5% |
A broad mix of issues was reported in this category, with Billing, Indecency and Availability among the most common.
Unwanted calls
A total of 515 complaints relating to unwanted calls were recorded on this date, representing 48.7% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 200-2515 | 9 | 1.7% |
| (844) 362-5893 | 4 | 0.8% |
| (470) 764-6981 | 2 | 0.4% |
| (615) 260-1453 | 2 | 0.4% |
| (833) 794-0281 | 2 | 0.4% |
| (202) 247-1596 | 1 | 0.2% |
| (202) 536-4806 | 1 | 0.2% |
| (205) 308-7695 | 1 | 0.2% |
| (206) 944-2157 | 1 | 0.2% |
| (208) 200-4862 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (877) 200-2515 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.